Recovery Coach

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Schedule:
- Per diem, variable hours.
- Assignments may include weekdays, evenings, weekends, and holidays, depending on program coverage needs.
- Based on program demand, the Floater RC may be scheduled at short notice.
- Candidates must be able to travel between MGH's main campus, outpatient sites, and community-based programs as assigned.

The Per Diem / Floater Recovery Coach (RC) is an essential, non-clinical member of the care team who will provide peer recovery support services to participants with substance use disorders (SUD). Unlike a site-specific RC, the Floater RC will work flexibly across MGH programs and sites—including the possibility of inpatient units, the Emergency Department, outpatient clinics including low threshold Bridge Clinic, the community, adolescent services, pregnant and parenting programs, and community health centers in Charlestown, Revere, Chelsea, and the Internal Medicine Associates (IMA).
This position is designed to support coverage needs related to vacancies, leaves, or surges in demand. The Floater RC helps ensure that patients and families consistently have access to recovery-oriented peer support regardless of staffing fluctuations.

Job Summary

The Recovery Coach assists participants in achieving and sustaining recovery, facilitates access to recovery-oriented systems of care, and bridges across fragmented treatment systems into a more holistic care model. They serve as motivator, ally, role model, and advocate, providing individualized and person-centered support without judgment, expectation, or requirements.
This is a per diem role with variable hours based on program needs. Candidates must be able to travel between MGH's main campus, outpatient sites, and community-based programs as assigned.

Principal Duties and Responsibilities:

• Provide peer recovery support services to participants referred from any MGH addiction medicine program or site.

• Float flexibly between inpatient, outpatient, adolescent, perinatal, ED, and community-based programs as coverage needs arise.

• Serve as liaison between the recovery community, the treatment system, the medical system, and the participant's community supports.

• Collaborate with multidisciplinary teams to address barriers to self-defined recovery.

• Conduct active outreach and engagement, including in community and health center settings.

• Support navigation of healthcare and social service systems; accompany participants to appointments as needed.

• Educate participants on harm reduction, multiple recovery pathways, and safe use practices.

• Offer peer coaching, motivational support, and help participants identify and pursue individualized recovery and wellness goals.

• Document encounters in the participant's medical record and communicate effectively with the care team.

• Participate in supervision, quality assurance activities, and team meetings as assigned

Qualifications

Education:

• High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Licenses and Credentials:

• CARC (Certified Addiction Recovery Coach) required within 18 months of hire.
• Completion of Recovery Coach Academy prior to hire, or within 4 months of hire.

Experience:

• Minimum 2 years of sustained recovery at time of hire (3–5 years preferred).
• Experience working with people with substance use disorders 1-2 years preferred

Knowledge, Skills and Abilities:

    Strong knowledge of recovery-oriented community resources and services.

•    Familiarity with harm reduction, multiple pathways to recovery, and evidence-based approaches including medication for addiction treatment.

•    Strong interpersonal, communication, and advocacy skills.

•    Ability to travel between MGH main campus, community health centers, and other program locations as needed.

•    Flexibility, adaptability, and strong time management skills.

•    Bilingual candidates strongly encouraged to apply.
- Ability to maintain effective working relationships with patients/families and staff, following principles of professional boundaries.
- Excellent problem-solving skills both one-on-one and in group situations.
- Proficient in the use of office equipment and the computer Microsoft Word and Excel.
- Strong attention to detail and ability to maintain written records and reports.

Additional Job Details (if applicable)

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly %)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly %)
• Vision - Near Constantly %)
• Talking Constantly %)
• Hearing Constantly %)

Remote Type

Onsite

Work Location

100 Blossom Street

Scheduled Weekly Hours

Employee Type

Per Diem

Work Shift

Day (United States of America)

Pay Range

$ $29.21/Hourly

Grade

4At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package

EEO Statement:

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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