Hotel Receptionist

Tregenna Castle Resort in St Ives, Cornwall, are seeking a full time Reservations & Reception team member, to work 5 days per week, including evenings, weekends and Bank Holidays.

JOB DESCRIPTION

Job Title Reservations & Reception Team Member

The main function for this role is to assist in the smooth running of the Reservations & Reception Department, enforcing the highest standards of customer care & service, and ensuring all rooms & outlets are sold to achieve maximum revenue for the Resort. To promote the Hotels core values to both colleagues and guests.

Key Tasks

Customer Focus

• At all times make sure that guest satisfaction is met
• To be the main point of contact for all clients looking to utilise Resort facilities, including upselling of all facilities.
• To manage the expectations of guests before they arrive and to follow up effectively any queries they may have.
• To ensure all enquires about the rooms, i.e. price are dealt with efficiently as per Resort procedures.
• Promote a culture of "nothing is too much trouble"

Operational Responsibilities & Support

• To be fully conversant with the facilities, tariffs, current strategies, promotions and activities
• To be aware of budgeted and actual revenues and statistics for Hotel & Self-Catering accommodation.
• Responsible to maintaining the organisation of the office and ensuring standards and procedures are adhered to
• Ensure all Daily/Weekly/Monthly departmental tasks are carried out
• Ensure that reservations checks and back ups are completed accurately
• Taking reservations by phone and processing faxes/emails & walk in enquiries

Team Support

• To ensure and maintain communication between Reception and Reservations is promoted.
• Ensure awareness of promotions (up selling) and changes in procedures.

Sales & Revenue

• To ensure that every opportunity is taken to maximise revenue from reservations made.
• To be fully conversant with all Resort facilities tariffs and rate packages in order that they are sold to the best advantage.
• To ensure every opportunity is taken to maximise revenue and up sell Resort facilitates.
• To develop an in-depth knowledge of the market place, both Resort and geographical related.

Health & Safety

• Participate in emergency situations, including fire and bomb incidents
• To take reasonable care for health and safety of yourself, colleagues and guests who may be affected by your acts or omissions at work.
• Ensure that the Company complies fully and at all times with its legal duties regarding health, safety and welfare matters.
• Familiarise yourself with and comply with the Company's 'Health and Safety' and 'Fire and Bomb procedures
• Report immediately all accidents involving injury or illness to your Line Manager
• Highlight Health and Safety or maintenance issues and follow them up.

Additional Responsibilities

• Attend training as relevant to role
• Adhere to all policies and procedures as promoted by the Senior Management Team
• Any other reasonable duty as requested by a member of the Senior Management Team
• Play a part in driving change. Challenge ideas in a constructive manner.

Essential

• Educated to GCSE level or above
• Worked with this or a similar field
• Fantastic interpersonal skills

Desirable

• Some local knowledge
• Knowledge of local Hotel competition
• Knowledge of Reslynx

Job Types: Full-time, Permanent

Pay: £12.85 per hour

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• On-site parking

Ability to commute/relocate:

• St Ives TR26 2DE: reliably commute or plan to relocate before starting work (required)

Experience:

• Hotel Reception: 1 year (preferred)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person