Technology Support Engineer

We're looking for a Technology Support Engineer to be the face of our help desk, supporting teammates with all their IT needs at our office in Barbican and across our 6 high rise and high end residential sites in zones 1-2. You'll be a multitasking wizz, having the ability to handle various requests such as troubleshooting hardware, building laptops, setting up new sites and getting new joiners all organised for their first days. All whilst being personable and confident in your demeanour, building relationships across the business and being a friendly helping hand.

Ideally you will have 1.5-2 years experience in a 1st line support role dealing with all kinds of IT questions with customer service skills, passionate about tech and looking to learn something new in a different environment.  

Ours is a high performing culture. High performance in this role means taking charge of service desk tickets — making sure they're logged, triaged, and passed to the right team, with users kept in the loop. Being reliable and on time is important, especially for early shifts, and making sure all morning checks for Teams and phone facilities are done by 8am. You need a good eye for detail to follow processes and sort issues quickly, while also being able to communicate well, build relationships across the business, and keep users updated. It also involves setting up devices like laptops, iPhones, and iPads for new users, making sure everything works perfectly.

You'd be in a full-time, permanent role based in our Barbican office with regular site visits, Monday to Friday working a shift pattern (in order to cover the help desk) either 07.30am – 4.00pm or 09.30am – 18.00pm, dependant on the rota.

This is a culture where you'll be giving and getting feedback from day one, because we think it's the fastest way to learn and to build trust. We want to be challenged by you, too – we hate unnecessary hierarchy and "my way or the highway" has no place here. 

What we do: We've worked in partnership for 31 years to create outstanding places in London. We're growing, with our construction turnover doubling, and with a pipeline of new projects where we're raring to get started and make a difference.

Why we're here: We're here to pursue better, differently.

Better: One of The Sunday Times' "100 Best Small Companies to Work For" for over a decade, winner of multiple Pride In The Job and WhatHouse awards for our people and the quality of our homes, and proud to have the nation's best site in our ranks (winning the highest possible marks across the Considerate Constructors Scheme's five areas – the first site ever to do so in 22 years of the CCS).

Differently:  Our culture is unusual. Different means more transparent with information. More direct with feedback that helps us all grow. More rigorous about setting goals, then giving more freedom to go and achieve them. It's definitely not for everyone. We don't hire know-it-alls, we hire "learn-it-alls".  As our CEO, Killian, says: "We work hard to find people who thrive on context and responsibility, rather than rules and procedures. We then work like owner managers, not a leader and a load of helpers."

Benefits:

Private medical insurance for you and your family through Vitality (including discounts on spa breaks, cinema tickets and your food shopping, free Starbucks, 50% off Virgin Active Membership and more).

Income Protection Insurance to help you cope financially if you're unable to work due to illness or injury, Life Assurance equivalent to four times your salary, your annual leave & Bank Holidays, enhanced maternity and paternity leave and workplace nursery salary sacrifice, allowing you to save tax and NI on monthly nursery fees. 

We think the best benefit of being here is the learning culture and the ability to make a real difference – we dislike hierarchy and politics, and "not my job" isn't in our vernacular. Which means if you really care about raising the bar and really want to feel connected to the end product, as opposed to like a cog in a big machine, this could be the place for you to grow your career.