Tenant Liaison Officer

Liberty has an exciting opportunity for a Tenant Liaison Officer to join our team, based in Knowsley, Merseyside. You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a salary of £26,208 per annum Plus Excellent Benefits

We are an experienced and innovative construction firm that is committed to putting customers and clients at the heart of everything we do. Liberty offers professional gas installation, maintenance and servicing, as well as energy solutions, electrical installations and property building and maintenance services, with a strong commitment to value for money services that make a positive difference to people and the communities in which we work.

The strength of our organisation lies in the quality of the people we work with. We're proud to employ the most talented, driven individuals within the property services sector.

Responsibilities for this Tenant Liaison Officer will include:

Provide a high-quality service by liaising between the client, tenant & Liberty staff

Understanding tenant requirements

Support the reduction in complaints

Support customers, particularly any vulnerable customers

Manage client relationships to engage on access procedures, installation programmes and community engagement

Support the wider Liberty team in managing customers and improving customer experience

Engagement with field and work planning teams

Ensure all customer details on all systems are accurate to keep clients updated

What we are looking for in our ideal Tenant Liaison Officer:

NVQ Level 2 or customer related discipline, GCSE or equivalent standard in Maths & English. Valid driver's license essential. Customer service experience, ideally within a social housing environment (Desirable). Experience of the use of Microsoft Office Software including Outlook, Word, Excel & Access. A caring & empathetic individual who understands and supports the needs of a diverse cross section of customers who has analytical skills and the ability to manage change, problem solve & manage own workload.

We offer a range of benefits for a rewarding career including though not limited to:

• Pension scheme
• Discounted gym memberships
• Discounts and savings on travel, hotels, shopping, holidays and restaurants
• Cycle to Work scheme
• Life Insurance
• Smart Health (including round the clock access to 24/7 UK-based GPs)
• Medicash Health Plan
• 23 Days Holiday Entitlement plus Bank Holidays
• Death in Service Payment

In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required.

Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement.

Please note, only candidates who have the right to work in the UK will be considered for this vacancy.

As part of our recruitment process all employees need to be vetted and undertake pre employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty.

If you have the desire to work in a busy and high performing team, why not join us as our Tenant Liaison Officer click "apply" below – we want to hear from you

Closing date: 27th November 2025 (we reserve the right to close this vacancy earlier depending on number of applications).