Monitoring Officer

1 day ago

Colwyn Bay, Conwy, United Kingdom Conwy County Borough Council Full time

Work base: Coed Pella, Colwyn Bay / Hybrid

We are inviting applications for the position of Monitoring Officer, available as a secondment opportunity or fixed-term appointment to commence from 1st January 2026 for a period of 6 months. This role is open to internal and external applicants.

The successful candidate will join the Conwy Quality Standards Service, with responsibility for monitoring external commissioned services, including Residential and Nursing Care Settings, Domiciliary Care Agencies, 24 Hour Supported Living Projects and Adult Placement/Shared Lives.

A key part of the role is undertaking monitoring visits to external establishments, producing quality reports based on observations and the standards being achieved, a key aspect of the role is ensuring the safeguarding of vulnerable people.

You should ideally have previously worked in the care sector with experience and understanding of the foundations of care and care delivery. You must have knowledge of current legislation and regulations in relation to care and care provisions. You must understand and be able to demonstrate the importance of good quality care and the inclusion of the voice of the individual.

The ability to carry out duties outside of normal working hours is required.

Due to the nature of the role, a satisfactory Disclosure and Barring Service (DBS) check will be required.

This role offers flexible working options for a work life balance. This can include adjusting your working day and hybrid working, ie a balance of office and home working.

Manager details for informal discussion: Nicola Eccles, Team Manager ( /

Welsh Language Skills: The ability to communicate in Welsh is essential for this post. We are committed to our Welsh language and are proud of our Welsh culture. We welcome applications in both Welsh and English and application forms received in either language will not be treated less favourably than each other. We're passionate about supporting and encouraging you to use your Cymraeg whatever your level. We offer free classes at all levels, in-person and on-line to support you.

Conwy is committed to safeguarding. Qualifications and references will be verified.

Click here to discover the benefits of joining Team Conwy.

Learn more about our recruitment process by visiting our Recruitment Process Page

We're committed to developing a diverse workforce and inclusive teams that embrace a wide range of voices, experiences, perspectives and backgrounds. Creating a workplace that is welcoming and where everyone feels they belong ensures we can deliver great services.

We welcome and encourage applicants from all backgrounds and experiences.

We are a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you evidence that you meet the essential criteria of the job in your application (requirements marked with an 'E' on the Person Specification).

We are happy to provide reasonable adjustments throughout the recruitment process (and in employment) where possible. We encourage you to request adjustments. To do this please contact the manager named above to discuss your needs and potential support. There are options to apply via different formats, please contact the HR Team on to discuss how we can support you. These requests will not put you at any disadvantage. Need some support with your application? We've got tips, guidance and support services to help you through it.

Mae'r ffurflen hon ar gael yn Gymraeg hefyd.

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