Front of House Team Member

ROLE OVERVIEW: You play a pivotal role as Front of House Staff at Mettricks, contributing to a warm and inviting environment for customers and visitors. Whether through direct interactions or maintaining a clean, vibrant, and safe setting, you embody sincerity and authenticity. Mettricks expects team members to be flexible, performing varied duties aligned with business needs. Front of House Staff, as front-line servers, engage with customers, exemplifying the Mettricks family hospitality standard.

FRONT OF HOUSE STAFF KEY ATTRIBUTES

The role would be best suited to an individual who can demonstrate:

• Customer Focus: Prioritize delivering the Mettricks hospitality standard by putting customers at the forefront of every interaction.
• Adaptability: Embrace flexibility in duties and responsibilities in alignment with the dynamic needs of the business and customers.
• Team Collaboration: Follow directives from the Floor Supervisor, actively contributing to a collaborative and efficient working environment.
• Cleanliness and Order: Maintain a commitment to cleanliness and order on the shop floor, ensuring a visually appealing and organized space.
• Safety Awareness: Adhere to health and safety guidelines, promoting and maintaining a safe working environment for all team members and customers.
• Continuous Learning: Actively seek learning opportunities to enhance skills and flexibility in service, contributing to personal and professional development.
• Active Listening: Respect diverse viewpoints, actively listen to others' perspectives and confirm understanding to foster effective communication.
• Professional Representation: Present oneself professionally at all times, embodying Mettricks values on the shop floor and within the larger coffee community.
• Community Engagement: Welcome and connect with every customer, fostering a community and care factor ethic that aligns with Mettricks' brand identity.
• Progression Orientation: Display a willingness to progress within the company, with the understanding that the Floor Staff role can lead to advancement into the Barista position upon completion of the training program.

FRONT OF HOUSE STAFF EXPECTATIONS

As part of this role, we expect you to:

• Deliver Mettricks hospitality by prioritising customer focus.
• Follow directives from your Supervisor, ensuring efficient task completion.
• Uphold cleanliness standards.
• Adhere to health and safety guidelines, creating a safe workspace.
• Actively seek learning opportunities to enhance flexibility in service.
• Respect diverse viewpoints and confirm understanding through active listening.
• This role offers progression into Barista upon completion of the training program.

FRONT OF HOUSE STAFF RESPONSIBILITIES

On the shop floor:

• Work daily on the shop floor, setting and upholding Mettricks hospitality standards.
• Minimise product wastage by accurately recording shift-based wastage.
• Complete delegated weekly and daily tasks, including opening/closing procedures and checklists.
• Ensure absolute cleanliness and order on the shop floor.

General:

• Maintain a professional demeanour, representing Mettrick's values on the shop floor and within the wider coffee community.
• Foster a sense of community and care by welcoming and connecting with every customer.
• Adhere to health and safety guidelines and regulations consistently.

This role is integral to creating a positive and welcoming atmosphere at Mettricks, promoting both the brand's values and its standing within the Southampton speciality coffee community.

Job Types: Full-time, Part-time, Permanent, Zero hours contract

Pay: From £12.21 per hour

Expected hours: No more than 40 per week

Benefits:

• Casual dress
• Employee discount
• Store discount

Experience:

• Hospitality: 1 year (required)
• Barista: 1 year (preferred)

Work Location: In person