HR & Patient Administrator (Fixed Term)

Who are we? 

Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery.  We aim to change lives through better sight and eye health.   

We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK. 

We are thrilled to say that following an independently conducted survey of Newmedica colleagues, we have been certified as a Great Place to Work. This is a global benchmark that recognises employers who create an outstanding employee experience.  

Role overview 

We have an exciting opportunity for an HR and Patient Administrator to join us at our clinic in Newcastle. We anticipate that half your time will be spent on HR duties and half on administration tasks but this will vary depending on the needs of the service. This will be 40 hours over 5 days per week. This vacancy is a fixed term contract for approximately 12 months to cover maternity leave.

We are aiming for the successful applicate to start in February or sooner if possible.

This is a dual role, with the HR function supported by both the central HR team and the Senior HR Business Partner.  The position reports to the Operations Director, who brings a breadth of knowledge and a strong passion for delivering excellence in patient care and service with the team, with a dotted line to the Service Manager for patient experience to ensure strong operational alignment and collaboration.

You will support the efficient running of the HR service, undertaking a wide range of duties including recruitment and onboarding, payroll and maintenance of the HR Information System (BambooHR).

You will manage the full recruitment and onboarding process, deal with routine HR queries, maintain employee records, coordinate induction and mandatory training. You will also provide administrative support with HR processes such as performance, absence, disciplinary and grievance issues.

You'll ensure a high degree of accuracy in the HR Information System and ensure clinical registrations are monitored and updated in a timely manner.

From a Patient Administration perspective, you will work as part of a team to deliver an effective administrative service to the clinic. This part of your role will include ensuring that diaries are set up, appointments are fully utilised and that outcomes are recorded and filed.

Our clinics are busy so you will need to be able to work in a fast paced and changing environment. Every day with us is different; you will need great organisational skills as you will be juggling multiple tasks and working to deadlines while maintaining accuracy. We're looking for someone who is a good team player, with an adaptable, flexible approach and a willingness to learn.

What skills and experience do I need?

You are a reliable and adaptable administrator who is eager to grow within the HR field. CIPD Level 3 would be advantageous but not essential.

Ideally, you'll have some payroll experience along with experience of administering pre-employment checks. It is desirable that you have experience of using a HR Information System to maintain up to date and accurate employee information as well as utilising its reporting functions. In addition, you will be a competent user of computers including all Office 365 programmes.

Your exceptional administration and communication skills along with your ability to adapt your approach to different situations will be key to succeeding in this role. 

What we're offering 

• A salary of £26,208
• 25 days annual leave pro-rata plus bank holidays   
• A company pension scheme   
• Access to a range of benefits including free eye tests, discounted or free glasses, death in service cover, cycle to work scheme, and the Blue Light Card discount scheme
• An environment where your learning and development is supported through a range of various learning tools and courses   
• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients    
• A bright, spacious and modern working environment, built to the highest standards 

If you would like an informal chat about the opportunity or to request a job description, please contact 

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and an enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. 

At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics. 

Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.