2nd Line Engineer

2nd Line Engineer

Location: Huntingdon, UK

Clearance: High - DV 'Developed Vetting'

Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide the way we do business. The foundations of our Leidos culture are our Values, Beliefs and Expectations by which we select, recognise and reward employees.

They create the environment that drives us toward our mission. Inspired to make a difference, we are committed to solving the world's toughest problems.

UNLEASH YOUR POTENTIAL

Passionate about customer success by being determined to understand and respond to our customers' needs as if they were our own.

United as a team, we are bound together by our conviction that ethics and integrity is core to how we operate.

You will be conducting Fault rectification of incidents and supporting Problem management, CSI, and CR work. Leidos 2nd line engineers conduct repairs on all systems that Leidos manage. These systems are highly utilized  with a large number of active users, Operating at varying security levels.

Are you ready for your next challenge?

2nd line engineers are  responsible for conducting advanced Troubleshooting. Liaising with customers to ensure all issue are dealt within SLA and KPI set down by the customer.  

Provide Second line technical support:

• Manage and maintain servers, virtual machines to ensure high availability and performance, including the creation and deployment of new equipment.

• Responsible for updating of certification of the network.

• Provide expert-level support to end-users, resolving complex issues and offering training on new systems or processes to C4 Eng and the wider community.  

• Implement security best practices and respond to security incidents to protect the infrastructure. 

• Work closely with 3rd line and Apps team to troubleshoot complex issues and support core services. 

Key Duties

SD+ Ticket resolutions- Utilising technical expertise to ensure Incidents are dealt with in a timely manner Iaw.  KPI/SLA.

Maintenance - Responsible for completing the and recording Periodic maintenance of the system Utilising Periodic Preventative Maintenance (PPM).

Patching - Utilising WSUS and SCCM to Patch all Domains that Leidos are responsible for. Patching consists of Microsoft and security updates to respond to vulnerabilities.

Documentation - Maintain and create documentation of system configuration changes. As well as accurately recording work in SD+ 

Resource Movement. Assist in the configuration, installation, and deployment of infrastructure components, including virtual machines, UAD's.

Participation in Projects: Engage in infrastructure-related projects, CR's contributing to implementation build, testing phases.

Key Competencies:

Communications. Verbal, written including technical documentation.

Adaptability and flexibility. Able to change focus under changing situations.

Technical expertise. Ability to troubleshoot and fault rectification variety of issues.

Attention to detail.  Including written and work carried out.

Customer service excellence. Customer

Teamwork. Build effective internal and external relationships.

Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today

Everything we do is built on our commitment to do the right thing for our customers, our employees, and our communities. Learn more about the values and culture that are the foundations of our business. Our work in the United Kingdom includes addressing some of the most complex problems in national security, defence, government, logistics and operations, transportation, and energy.

What we do for you:
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:

•    Contributory Pension Scheme

•    Private Medical Insurance

•    33 days Annual Leave (including public and privilege holidays)

•    Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)

•    Access to Flexi-time benefits

Commitment to Diversity:

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture.  We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone.  If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

Who We Are:

Leidos UK & EUROPE – we work to make the world safer, healthier, and more efficient through technology, engineering and science.

Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.

What Makes Us Different:
Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world.  You can inspire change.

Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team.  We have been empowering our people to work flexibly for years.  Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours

People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.
 

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.