Service Advisor

Job Description
Location:
59 Moy Road

About The Role
There has never been a more exciting time to join Donnelly Group and advance your career. With our new Volkswagen, Škoda, Seat / Cupra showrooms now open in Dungannon, we can offer excellent facilities, industry‑leading pay, and full training to support your continued development.

At Donnelly Group, we pride ourselves on providing an outstanding customer experience. As a Service Advisor, you'll play a key role in ensuring our customers receive the best service possible, acting as the crucial link between our customers and our expert technicians.

Responsibilities
About The Role

• Acting as the first point of contact for customers, providing a friendly and professional service.
• Managing service and repair bookings, keeping customers informed at every stage.
• Coordinating with the workshop and parts teams to ensure smooth operations.
• Advising customers on service and maintenance plans.
• Delivering exceptional customer satisfaction through clear communication and attention to detail.
• The role will involve face to face and over the phone interactions with customers and colleagues.

What We're Looking For

• Previous two years experience in a Service Advisor, customer facing, or administrative role.
• Volkswagen, Škoda, Seat / Cupra experience desirable but not essential.
• A customer service champion with excellent communication skills.
• Strong organisational abilities and attention to detail.
• A team player who thrives in a busy, fast-paced environment.

What We Offer

• Market-leading salary plus performance-related bonus
• 30 days annual leave
• Pension provision
• Life insurance cover
• Healthcare benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme
• Cycle to Work Scheme
• Long Service Awards
• Enhanced maternity & paternity leave
• Job security, work-life balance, and clear career progression opportunities

Additional Information
This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager.

Donnelly Group reserves the right to expand the short-listing criteria to facilitate the recruitment process.

Equal Opportunities
Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.

Skills Needed
Servicing

About The Company
The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh. Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland. We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.

Company Culture
Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a 'Foundation Day'; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.

Required Criteria

• At least 2 years experience in a similar role
• Knowledge of vehicle parts would be advantageous;
• Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction
• Excellent organisation and time management skills
• Computer Literature and a working knowledge of Kerridge is preferable
• Professionally presented and posses a good work ethic;
• A full driver's licence as driving duties is involved.

Desired Criteria
Closing Date
Friday 2nd January, 2026

Contract Type
fulltime

Salary
Based on Experience