Social Media Manager

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a
global, diverse environment;
you will be joining a
winning team
with a
commitment to sustainability;
and a company where we get things done so that you can
make a positive impact
on the world.

We're looking for innovative and original thinkers to work in an environment where you can
#MakeYourMoment
so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

Job Description

Role Overview

IFS is seeking a strategic and results-driven
Senior Social Media Manager
to lead the evolution of our global social media presence. This role is focused on shaping and advancing our strategy, optimising channel performance, and ensuring social delivers measurable business impact.

With a social content manager already in place to support day-to-day execution, you'll focus on
direction, performance, and innovation
, aligning stakeholders, driving integrated campaigns, and ensuring IFS's brand and thought leadership are represented consistently and effectively across platforms.

This role is ideal for individuals with experience in creative industries or a media background. We seek candidates who can offer fresh perspectives and innovative approaches to enhance our social media strategies.

The successful candidate will use expertise, collaboration, and creativity to help manage and deliver IFS's social media messages, content, and best practices to the company's key regions, enabling them to implement effective awareness-driving social media programs which resonate locally while aligning with corporate goals.

Key Responsibilities

Channel Strategy & Performance

• Own the global social media strategy across LinkedIn, YouTube, Instagram, and emerging platforms, that aligns with IFS's corporate communication goals.
• Oversee the management of IFS's social media platforms, including the advocacy program and platform strategy.
• Ensure quality control of content shared via IFS social media channels, maintaining consistency with the brand voice and style guidelines.
• Define and track KPIs tied to awareness, engagement, thought leadership, and pipeline influence.
• Use insights, social listening, and A/B testing to continuously optimise and innovate.
• Monitor platform trends and competitor activity to keep IFS's presence relevant and differentiated.

Campaign Integration & Stakeholder Engagement

• Partner with PR, brand, demand generation, product marketing, and regional teams to align social strategy with business priorities.
• Amplify campaigns, executive thought leadership, and employee advocacy programs across channels.
• Represent social media in cross-functional planning, bringing data-driven recommendations to shape campaigns.

Leadership & Governance

• Lead agency relationships, regional collaboration, and cross-functional alignment.
• Own the relationship with social media platform provider (e.g., Oktopost)
• Guide and mentor the social content manager and other contributors to ensure consistency and quality.
• Oversee governance of tools (e.g., Oktopost), workflows, brand voice, and compliance.
• Present quarterly performance reviews and actionable insights to senior stakeholders.

Qualifications

Skills & Experience

• Experienced in social media management, ideally in B2B tech or SaaS.
• Proven track record of building and executing social strategies that drive measurable business outcomes.
• Strong analytical skills and experience translating data into actionable insights.
• Expertise with social media management and analytics tools (e.g., Oktopost, Sprout, Hootsuite).
• Excellent collaboration and stakeholder management skills, with the ability to influence senior leaders.
• Comfortable briefing creative teams and managing agency partners.
• Strategic mindset with a hands-on approach when needed.
• Bachelor's degree in marketing, business, or related field; or certifications a plus.

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.