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Anti-social Behaviour Resolution Specialist

2 weeks ago

StainesuponThames, Surrey, United Kingdom A2 Dominion Group Full time £34,800 - £36,631
Job
title: Anti-social Behaviour Resolution Specialist
Location:
Staines / Hybrid
Salary: £34, £36,631.00
Working hours: 35hpw / Mon-Fri
Contract:
Permanent
DBS Level: This role requires an Enhanced DBS check.
Driving
License & own car essential.

About
A2Dominion
We are a UK housing association committed to a new vision – providing homes
people love to live in. With over 38,000 homes in management across London
and southern England, we provide a wide range of homes for social, affordable,
and private rent, specialist services, as well as homes for sale and shared ownership. 

Role
overview:
As ASB Resolution Specialist you will manage and take
ownership of a caseload of high level complex ASB cases, ensuring we achieve
the highest level of customer satisfaction that we can.

Key
responsibilities:
* Day to day case management of all
ASB cases for all tenures across the group. Ability to be able to read and
interpret tenancy agreements and leases to ensure we are managing ASB correctly
according to tenure.
* Draft & Serve NSP's
* Prepare witness statements which
will be relied upon in court.
* Work with our in-house legal team
and be able to represent A2Dominion at court.
* Be a trained mediator, undertake
the relevant professional qualification (if haven't already received), and assist
in mediation cases.
* Attend multi agency ASB meetings
relating to case management, and the safety/protection of the community.
* Build relationships with external
teams all boroughs.
* Support victims and alleged
perpetrators of ASB. Giving advice, making referrals and trying to best support
both sides through the life of a case, and beyond.

About you:
* Full clean UK driving license and
own vehicle
* Experience
of managing ASB or housing management in a private or public housing sector.
* Experience of drafting court and
legal paperwork, and representation at court
* Experience of adopting a
continuous improvement approach and adapting to change
* Outstanding communication skills
with residents and internal stakeholders across the business
* Knowledge of current housing and
ASB legislation and up to date case law
* Ability to plan and monitor
workload and cases
* Ability to analyse information in
order to draw logical conclusions
* Has (or willing to study for) CIH
Membership or equivalent suitable qualification
* Excellent IT skills
* Educated to GCSE level or
equivalent in Math's and English (Grades A*- C)

Why
A2Dominion?
As an employee of A2Dominion, we want you to feel rewarded and have a choice of
flexible benefits, salary exchange benefits, and rewards and discounts that
work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:
* 25 days' holiday pro rata (Plus Bank Holidays)
* Up
to 8% contributory pension
* In addition, all permanent and fixed-term employees receive a generous annual
allowance of up to £300 to use towards health and lifestyle benefits for both
you and your family.

Diversity & Inclusion
We're proud to be a Disability Confident Employer and welcome applications from
people of all backgrounds. Our recruitment process is inclusive and accessible,
and we guarantee an interview to disabled applicants who meet the minimum
criteria. Reasonable adjustments are available throughout the process - just
contact our Resourcing Team at

We know some people hesitate to apply if they don't meet every requirement. If
that's you, we encourage you to apply if your skills and experience align –
please get in touch with us to talk it through.

At A2Dominion, we value diversity, embrace flexibility, and are a
family-friendly employer. Everyone belongs here. Join us and help make a
lasting difference in the lives of our customers.

This Vacancy is being managed by Hollie Furness –
The role closes on 13 November 2025. We reserve the
right to close early upon appointment of the right candidate.