Patient Services Co-ordinator

2 days ago

Fareham PO JF, United Kingdom Meon Health Practice Full time

Meon Health Practice (The Highlands Practice, Jubilee & Whiteley Surgery)

JOB SUMMARY: The purpose of this role is to assist the Patient Service Advisors to deliver a first-class customer care experience both on the telephone and triage. You will support the Operational Leads and highlight operational risks and areas for improvement.

RESPONSIBLE TO: Operational Leads

ACCOUNTABLE TO: Deputy Operations Manager/Operations Manger

KEY/MAIN RESPONSIBILITIES

  • Have good product knowledge of all services, procedures, guidelines and communicate to the team
  • Deliver "huddles" to ensure the team know the objectives for their shift
  • Work closely with the team motivating and improving the performance of each individual to meet Practice goals
  • Carry out 1:1's, appraisals and return to work sickness interviews
  • Record sickness and absence on relevant IT system and flag to HR any concerns to the HR Department
  • Flag to HR any performance issues
  • Ensure training and development plans are maintained for each member of staff and referred to during 1:1's and appraisals
  • Support the Operational Leads to highlight operational risks and areas for improvement
  • Lead and inspire a team to deliver excellent levels of patient satisfaction
  • Ensure telephones and tirage are running effectively and efficiently
  • Participate and lead in the daily update calls regarding capacity flagging concerns to the operational leads
  • Have the ability to deal with demanding patients and escalations
  • Assist in patient engagement and complaints
  • Act as a role model/ambassador for Meon Health Practice
  • Keep up to date with business development
  • To assist in maximising the benefits of digital solutions for patients to access directly for both care and administration
  • Act up in the absence of the Operational Leads
  • Assist in the development of new services/roles around population health management
  • Assist in developing service protocols and procedures, review and update as required
  • Assist in the management of safety and property compliance. This will include ensuring building works are carried out when needed and being a named point of contact
  • The ability to travel to all 3 sites when requested
  • To carry out any other reasonable duties as requested

The role will be working 37 hours per week over 4 days working across our 3 sites.

Monday

Tuesday

Thursday

Friday

Experience Essential

  • Previous Supervisory skills
  • Excellent communicational skills

Desirable

  • Experience of working in Primary Care

Job Types: Part-time, Permanent

Pay: £13.15 per hour

Work Location: In person

Application deadline: 23/12/2025

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