IT Support Specialist

Location : guildford Employment type : FULL_TIME Expires : Reports to : IT Manager Salary range: £32,348 - £36,386

ACM is a specialist creative industries education provider with approximately 2,200 students on a range of FE and HE programmes in Music Performance, Creative Artistry, Production, Technical Services, Business Management and Game Development. Our creative and dynamic environment blends academic excellence and professionalism alongside leading-edge industry thinking and business innovation.

MAIN RESPONSIBILITIES:

• Setting up, configuring, and sustaining both software and hardware elements of computer systems.
• Deploying, configuring, and maintaining software components within the Microsoft InTune environment overseeing all internally hosted services.
• Setting up, configuring, managing distribution solutions on Apple and O356 environment.
• Managing and maintaining inventories.
• Diagnosing and escalating IT issues, investigating problems, and passing them to the appropriate technical level for resolution.

PERSON SPECIFICATION

Essential Qualifications and Experience

• Demonstrated proficiency in fundamental Windows 10-11 workstation operations, with a solid track record in software distribution.
• Proven experience in setting up, using, and managing MS Intune and related MS Azure technologies.
• Proven ability to set up patch panels and data outlets, including preparing RJ45 cables using punch-down and crimping tools.
• Skilled in diagnosing hardware and software issues.
• Experienced in managing software licensing across multiple vendors.
• Strong analytical and problem-solving skills.
• Able to perform effectively under pressure.
• Excellent communication skills and fluency in English.

Preferred Experience

• Bachelor's degree in computer science, Information Technology, or a related field.
• Experience using JAMF Apple or Microsoft MDM software.
• Experience on Fortinet Firewalls and Netgear/HP network switches
• Adept at managing diverse environments including Google Workspace, Microsoft Office 365, Apple ecosystems, and a hybrid IT infrastructure that integrates cloud and on-premises services.

All ACM staff work to the same values which are:

Inclusivity

To empower individuals from diverse backgrounds, to maintain accessibility, and provide an inclusive organisational culture.

Supportive environments

To provide environments that support personal and professional development through a holistic approach and bring the benefits of the creative arts to the wider community.

Agility and innovation

To provide an inspiring organisational culture that embraces innovation through openness, flexibility, creativity and self-evaluation.

Connectivity

To recognise the benefits of working closely with industry and others, to embrace new technologies, and to provide meaningful opportunities, in order to enhance learning.

Professional and academically strong standards

To provide state of the art professional environments, to inspire determination and enthusiasm, and ensure high professional and academic standards.

Please be aware all ACM staff must undergo a Disclosure and Barring Service Check prior to starting. This will need to be renewed once every three years.

This job purpose reflects the core activities of the post. As the Department and the post-holder develop, there will inevitably be some changes to the duties for which the post is responsible, and possibly to the emphasis of the post itself. ACM expects that the post-holder will recognise this and will adopt a flexible approach to work. This could include undertaking relevant training where necessary. Should significant changes to the job purpose become necessary, the post-holder will be consulted and the changes reflected in a revised job purpose.

ACM reserve the right to close job adverts earlier than the advertised end date where required based on volume of applications.

Application should be returned by the advertised closing date to

All applicants will be required to complete screening appropriate to the post. This includes a Disclosure and Barring Service check and checks with past employers.

Each job advertisement will detail the closing date for applications. We regret that we are not able to accept applications received after this date. Once shortlisting has taken place, successful candidates will be contacted by the HR and Recruitment Team and invited to attend an interview.

Due to the volume of applications we receive for our vacancies, it is not possible to keep in touch with every applicant. Therefore we would ask you to assume that if you have not heard from us within 4 weeks of the advertised closing date, your application has not been successful on this occasion.