Customer Support Specialist

2 weeks ago

Guildford, Surrey, United Kingdom Person Centred Software Full time £27,000 - £35,000 per year

At Person Centred Software, we're committed to improving the quality of life for people in social care through innovative technology. As a Customer Support Specialist, you'll be the welcoming first point of contact for our customers — answering questions, solving simple issues, and making sure every interaction leaves them feeling heard, valued, and supported. You'll guide them through their first steps, ensure their queries are handled efficiently, and hand over more complex issues to our Support Specialists with all the right information in place.

What You'll Do
  • Greet customers via chat, email, ticket, and phone, quickly understanding their needs.
  • Answer basic product queries and troubleshoot simple issues.
  • Collect key details to ensure smooth handovers to other members of the Support team.
  • Maintain ownership of the customer's request until it's resolved or escalated.
  • Provide clear, friendly, and professional guidance on using our products and solutions where possible.
  • Direct customers to resources, best practices, and self-help tools to empower them.
  • Log interactions and feedback to help improve our services and products.
  • Maintain a positive, professional tone in every customer interaction.
What You'll Bring
  • Experience in a customer service or support role, ideally in a SaaS or technology setting.
  • Excellent communication skills and a natural ability to make customers feel valued.
  • Strong information-gathering skills to fully understand a customer's needs.
  • Confidence with troubleshooting basic technical issues.
  • Familiarity with customer support tools such as Zendesk, Intercom, or Freshdesk.
  • Ability to explain technical concepts in plain, easy-to-understand language.
  • Detail-oriented problem-solving skills and a customer-first mindset.
  • An interest in technology and a passion for delivering exceptional service.
What We Offer
  • A base salary of £27,000 and bonus depending on experience
  • Modern town centre offices in Guildford
  • 25 days holiday
  • Net zero pension scheme
  • Additional perks including; cycle to work scheme, staff discounts portal and Employee Assistance Programme
At Person Centred Software, we're leading the digital revolution in social care. Our technology is reshaping an industry that impacts millions—driving efficiency, improving outcomes, and setting new standards. Every day, your work will help modernise and future-proof social care. 

 Tech That Transforms –automation, real-time data—our solutions are redefining how social care operates 
 Join the Market Leader – Trusted by thousands, we set the benchmark for digital transformation in social care 
 Drive Meaningful Innovation – Work at the forefront of a sector ready for change, where your skills fuel real-world impact 
 Challenge Yourself, Make a Difference – If you love tech and solving big challenges, we want to hear from you 
 Work with the Best – Join a team of top-tier professionals passionate about using technology to drive change 

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