IT Support Analyst

3 days ago

Aberdeen, Aberdeen City, United Kingdom Tendeka Full time

1.JOB IDENTIFICATION

Job Title:IT Support Analyst

Location:Aberdeen

2.JOB PURPOSE

The IT Support Analyst plays a key role in assisting end-users with technical issues, maintaining system functionality, and ensuring the smooth operation of IT services within the organisation. This position is ideal for candidates with a passion for technology, excellent problem-solving abilities, and strong communication skills.

3.REPORTING RELATIONSHIPS

Directly reports to:Senior Services & Access Manager

4.FINANCIAL RESPONSIBILITIES

Individual project budgets to be managed in accordance with TAQA Well Completions procedures and appropriate approvals as per companys Manual of Authority.

5.KEY ACTIVITIES

  • Provide first-line technical support to employees via phone, email, and in-person requests.
  • Troubleshoot and resolve hardware, software, and network issues on desktops, laptops, and mobile devices.
  • Log, track, and document support requests and incidents using the organisations ticketing system.
  • Assist with the setup, configuration, and deployment of new computers and equipment.
  • Perform routine maintenance tasks such as software updates, virus scans, and backups.
  • Support user account management, password resets, and access permissions under supervision.
  • Collaborate with senior IT staff on larger projects and escalate complex issues as needed.
  • Maintain inventory of IT equipment and supplies.
  • Contribute to the creation and updating of user guides and documentation.

6.INDIVIDUAL QHSE RESPONSIBILITIES

  • To demonstrate commitment to the quality of service, including quality of records produced, aiming at meeting and exceeding customer expectations.
  • To demonstrate personal commitment to protection of Health, Safety and the Environment;
  • To follow company QHSE Policy, relevant operational procedures, HSE procedures and risk assessments.
  • To communicate and report on any perceived non-conformances or faults in the service provided or in the companys Quality or HSE Management Systems.

7.QUALIFICATIONS

  • Associates or Bachelors degree in Computer Science, Information Technology, or related field (or relevant experience).

8.EXPERIENCE / SKILLS / KNOWLEDGE

  • Experience with help desk or ticketing systems.
  • Knowledge of networking fundamentals (TCP/IP, Wi-Fi, LAN).
  • Basic troubleshooting of printers, scanners, and other peripherals.
  • Exposure to remote desktop support tools.
  • Basic understanding of Windows and Mac operating systems.
  • Familiarity with Microsoft Office Suite and common business applications.

9.PERSONAL QUALITIES

  • Excellent written and verbal communication skills.
  • Strong analytical and problem-solving abilities.
  • Ability to work well in a team and independently.
  • Customer-focused attitude and willingness to learn.

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