client advisor

3 days ago

Bicester, Oxfordshire, United Kingdom Value Retail PLC Full time

Overview

· Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of clients

· Welcome and assist each client providing an excellent in-store experience at all times

· Be a master at storytelling and at the art of asking engaging questions

· Create a long-term authentic bond with clients by making them feel the experience is truly about them

· Deal effectively with customer complaints by liaising with the line manager when necessary.

· Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results

· Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.

· Prove Brand and product knowledge

· Manage payment operations including return, refund, remote sales, tax-free in a punctual and accurate manner

· Ensure and maintain the shop floor and visual display high standard, complying with

· Company operational guidelines and stock procedures.

· Contribute to ensure a high level of security and is attentive to prevent product thefts, including tagging garments and merchandise on the floor

· Think innovatively about how we can improve and generate new ways, be up-to-date with new fashion trends and competitors

· Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives

· Manage and drive sales by understanding client desires and create a hand-crafted experience for the client to achieve the best sales performance

Responsibilities

· Caring, authentic, passionate trusted client advisor: an intuitive sales associate with

· a passion for style

· A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision

· Courageous with ideas and innovative in your approach, always ready to grow and learn

Qualifications

· Previous experience in sales roles; Experience in structured Fashion Luxury/Retail

· Companies is a plus;

· Passionate in Retail , Client service and commercial mindset;

· Excellent understanding of the luxury sector and product sensitivity;

· Strong communication skills ;

· Willingness evolve in the organization, willingness to relocate is a plus;

· Digitally aware and open to new ways of working

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