Network Response Controller

Are you a good organiser, with good problem-solving skills? Do you have experience in managing and operating a water distribution network? If so, our regional control room are looking for a Network Response Controller.

This role is part of a six-person shift team integrated with the supply operations and network response team. It is a pivotal role co-ordinating our 24/7 response to water supply interruptions, reducing service failure and optimising performance throughout.

You will:

• ensure a consistent tactical response to unplanned incidents and will monitor planned network interventions. This will include coordinating repairs and initiating supply restorations
• liaise closely with our operations and repair teams, science, customer services, and work scheduling. Acting as a key point of contact, you will coordinate the response and inform stakeholders throughout an event to provide clear timelines, including customer numbers and assets affected
• proactively identify innovative ways to reduce supply interruptions, and continuously develop smarter systems to deliver an effective and efficient response when issues arise on the network
• Be required to participate in a 24/7 shift rota and undertake standby duties, including weekend working when required. This role will require the continuous improvement of your skills to demonstrate competency in the role.

In this role, we are looking for:

• good communication skills, you interact with multiple stakeholders around the business at all seniority levels
• a flexible approach to work with a significant emphasis on team working
• ideally, you'll have proven experience in water supply management and operation
• an eagerness to be proactive and creative in your approach to tasks on a day-to-day basis within a regulated industry
• good PC literacy skills, as you will need to use and operate multiple IT systems, including telemetry alarms and data analysis.

• A combined pension contribution of up to 20%.
• Career progression and professional development opportunities.
• 25 days' holiday rising to 28 with length of service.
• The opportunity to buy up to ten days' holiday and sell up to five every year.
• A healthcare package that allows you to claim back healthcare costs.
• Life assurance of up to eight times your salary.
• A new electric car in exchange for part of your gross salary, subject to conditions.
• Cashback and discounts from more than 3,000 retailers.
• One paid volunteering day each year.
• Enhanced family leave and pay arrangements.
• An interactive health and wellbeing platform.
• Support from mental health first aiders.
• A £1,000 referral fee if you recommend someone to work for us.

YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include:

• Wessex Water – one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West
• YTL Developments – a major UK developer currently redeveloping a 350-acre former airfield into an award-winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community
• YTL Construction UK – a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors
• YTL Arena – the development and operation of an entertainment complex that includes a 20,000 capacity arena, conferencing and exhibition space
• plus a number of other retail, environmental and specialist businesses.

Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us You will have a unique opportunity to develop and progress your career within such a diverse group.

We are passionate about diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.

If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.