Commercial Delivery Associate

Team: Seasonal & Buying Support

Ref.: VN1166

Type: Permanent

Location: Hatfield

Commercial Delivery Associate

Contract type:Permanent

Location:Hatfield (Hybrid working – 3 days in the office)

Working hours per week:40 hours (Full-Time)

Level:SeniorExecutive / Associate

Application Closing Date:Sunday 21st December

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value.

We're Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world's largest dedicated online supermarket, Not only is the only place to shop a full range of M&S food online, it's also the home to the widest online supermarket range in the UK and champion of small, independent brands. We're also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

Ocado Retail is seeking a highly organised and structured Commercial Delivery Associate to join our Commercial team. This role will drive the delivery of critical projects across the Commercial function, from inception through to implementation.

The role requires strong project management and communication skills, and comfort working with and influencing stakeholders across the business.

What you'll do

• Support key projects across the Commercial function, managing the end-to-end critical path and tracking progress against deliverables
• Identify project blockers and risks, and follow through on mitigation actions with the respective owners
• Conduct detailed assessments of our commercial processes and identify opportunities to improve ways of working, processes and systems
• Work closely with our tech teams to shape the trading systems roadmap, ensuring tools are fit for purpose and our operating models are adapted to maximise the benefit of these tools
• Project manage the annual cycle of buying activities, e.g., strategy setting and range review processes
• Prepare supplier-facing communications and events, including our annual supplier conference and new supplier trainings
• Prepare and deliver internal communications across the Commercial function
  
  Include any line management responsibility

Who you are

• Proven experience in a commercial, project management, or consulting role within the retail space, ideally in the grocery sector
• Good understanding of retail and commercial processes
• A proactive, organised approach with strong attention to detail, and the ability to manage complex critical paths in a fast-paced environment
• Ability to juggle multiple deadlines and tasks
• Strong analytical skills with proficiency in working with multiple data sets and reporting tools
• Focus on quality, accuracy, and attention to detail
• Excellent communication skills and ability to write clearly for a range of audiences (PowerPoint, written documents, and verbal communications)
• Strong stakeholder management and comfort working across different functions and levels of the organisation
• Change management or lean process improvement experience would be highly beneficial

What's in it for you

By joining Ocado Retail, you'll have the chance to experience life at the world's largest online retailer, work with an amazing bunch of people who challenge what's possible each day, and grow your skills and career in online retail.

If that's not enough to tempt you, you'll also get access to loads of great benefits to sweeten the deal. Here's a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don't lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you're a great fit for us.

Everyone's welcome

We're an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at and we'll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.