Strategic Account Coordinator

Job Title: Strategic Account Coordinator

Location: London

Permanent

Salary: Up to £40,000 Dependant on Experience

37.5 Hours per week / Monday to Friday/ Some Hybrid Working

We're looking for a Strategic Account Coordinator to join our Corporate Sales team based in London

HCA UK's corporate sales team manage over 1000 corporate clients delivering screening, occupational health, psychological and primary care services and helping clients integrate access to our unmatched system of healthcare. The team also develop opportunities for new business and partnerships with intermediaries and third parties to provide a rich corporate proposition.

As a Strategic Account Coordinator, you'll play a critical role in the success and growth of our corporate client portfolio. This role is designed to provide proactive, high-level support to Strategic Client Directors, ensuring that our most valued clients receive an exceptional experience that drives retention, satisfaction, and long-term partnership.

Internally, you'll act as a connector—bringing together departments such as Operations, Legal, IT, Marketing, and Data, to ensure that client requirements are met with precision and agility.  Externally, you'll represent the organisation with professionalism and warmth, contributing to an efficient client experience.

Above all else, we're committed to the care and improvement of human life. It's this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other's may think this is just a role in our Corproate Sales Team but to us, you'll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you'll do:

Client Relationship Support

• Act as the first point of contact for key clients and intermediaries, delivering exceptional service and managing queries, escalations, and communications to support Strategic Client Directors.

Operational Coordination

• Collaborate with internal teams (Operations, Legal, IT, Data, Marketing) to resolve client issues, optimise service delivery, and ensure smooth execution of client-related processes.

Contract & Compliance Management

• Assist with contract renewals, infosec reviews, and adherence to internal protocols, while identifying opportunities for process improvements and operational efficiencies

Reporting & Data Insights

• Support the preparation of client MI, CRM reports, and performance metrics by working closely with the Data team and CRM SMEs to ensure accuracy and relevance.

Event & Campaign Support

• Coordinate logistics for client seminars, roundtables, and promotional events, including venue booking, catering, and marketing materials, and attend key client-facing activities as needed.

Administrative & Sales Enablement

• Create and edit reports, spreadsheets, and presentations using MS Office; manage mail merges and internal/external communications to support sales and client engagement efforts.

What you'll bring:

• Proven administrative and secretarial abilities ideally within sales support or as a PA/EA
• Knowledge of hospital departments ideally from a healthcare background
• Strong minute taking abilities.
• Good customer facing experience.
• Good data analysis and reporting skills
• Excellent verbal and written communication skills alongside good stakeholder and client relationship experience
• Computer literate, a high level of competence in Microsoft Office packages and databases / systems
• Good organizational skills
• Knowledge of corporate insurance (desirable)

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. 

By caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Strategic Account Coordinator, you'll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you
• Discounts with over 800 major retailers

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we're committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique and individual
• Kindness and compassion: We treat people with kindness and compassion
• Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness
• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we're happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

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