IT Apprentice

Launch an IT Career with IOS Ltd

IOS Ltd are on the hunt for another IT Support Technician to join our expanding team as an "IT Support Apprentice. - IT Apprenticeship - Baltic Apprenticeships"

IOS Ltd has been helping businesses thrive for over 30 years, delivering smart office technology, managed services, and IT solutions with a real focus on innovation and customer care.

You will gain hands-on experience supporting the team in delivering secure, agile IT solutions to clients, while developing technical skills and knowledge in a supportive, collaborative environment. This role offers structured training, mentoring, and the opportunity to start a rewarding career in IT and w
ith a focus on maintaining excellent customer service and innovative solutions, you will be well placed for the next chapter in our history, as we continue to support businesses across the UK with their office needs, whatever they may be.

Benefits for this role include 33 days paid annual leave, early finish Fridays, and health and wellbeing support, making it an excellent opportunity for anyone looking to grow their skills while maintaining a healthy work-life balance.

As an IT Apprentice, you will be an essential part of the team, responsible for providing 1st line support for Hardware, Software, Azure and more; this is the perfect opportunity to kick-start your career in IT

In this role, you'll work towards your IT Support Level 3 qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Provide first-line technical support: to internal users and external customers, responding to and triage IT-related queries via phone, email, or support ticketing systems
• Azure & Cloud Services Support: Assist in the configuration and monitoring of Azure resources under supervision. Help track performance and cost efficiency across internal and client environments
• Microsoft Intune Management: Support the setup and maintenance of Microsoft Intune for device and application management
• Hardware & Software Support: Assist in troubleshooting and resolving basic hardware, software, and network issues. Support the installation and configuration of IT equipment.
• Remote & On-Site Support: Provide remote assistance to client sites and occasionally support on-site installations and maintenance across the Northeast.
• Reporting & Documentation: Assist in creating reports on system performance, support activities, and client environments.
• Data Entry: Will perform data entry tasks as part of this role; inputting sales data into the CRM

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours
 
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Benefits:

• Salary – £16,000
• Monday to Friday 9am-5:30pm
• 33 days paid annual leave (inclusive bank holidays)
• Early finish on Fridays
• Health and well-being support with in-app benefits
• Staff retail discounts

Desired Qualities, Skills and Knowledge:

• Curiosity and a passion for technology
• Adaptability and eagerness to take on new challenges
• Communication skills
• A collaborative attitude and willingness to support colleagues and clients
• Enthusiasm for learning about cloud platforms like Microsoft Azure and device management tools such as Intune
• Basic understanding of computer systems, networks, and software applications
• Grade 5/C in English & 4/C in Maths GCSE

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.

You'll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With their unique curriculum and one-to-one support, you'll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You'll be based full time with us at IOS and will quickly become an important part of the team. The training is 100% online, including real-time classes with Baltics expert trainers and self-paced courses created by industry specialists.

To apply by clicking this link -
IT Apprenticeship - Baltic Apprenticeships )
.

If your application is then successful, one of the recruitment consultants will be in touch to discuss your application further.

Eligibility Criteria

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship

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