IT Support

3 days ago

Birmingham B PN, United Kingdom FAIRFIELD SCHOOL OF BUSINESS LTD Full time

Fairfield School of Business (FSB), an OFS registered private higher education provider founded in 2006 with campuses in London, Birmingham, Leicester and Luton. We provide industry-relevant qualifications in business and healthcare management, in partnership with leading UK universities.

Our focus is to offer an open and inclusive learning and teaching environment for both students and staff. We are also committed to providing access to higher education to those who may not have formal qualifications, financial means or can commit to the schedule of a mainstream university.

We are currently seeking to appoint an IT Support Engineer on a Full-time, permanent basis.

Job Purpose:

Working as part of the IT Support team to provide excellent IT support services to the college staff, students and visitors.

Key responsibilities and accountabilities:

IT Support Engineer (first and second line support)

Provide a professional, effective and competent IT support service to students, staff and visitors.

  • Assist/help students to log into computers, internet and Student Management System for the first time.
  • Explain to students the procedures and policies of the safe computer usage.
  • Assist students with day to day problems regarding computer log in and Student Management System log in.
  • Help lecturers to set equipment before the classes
  • Carry out regular checks in the Library and classrooms
  • Report any problems to the line manager
  • Have a knowledge of Windows 10, server 2008/2012, active directory, exchange and MS Office
  • Install and move PCs, printers, Fax, Switches/Hubs from one lab to another if required so.
  • Install Printers, software on PC's under the instructions of line manager
  • Install and replace network cables, phone lines, camera cables & shifting floor boxes under the instruction of seniors
  • Install and move phone sockets, network sockets and camera sockets
  • Check air conditions temperature and air ventilation in rooms to control heating and fresh air. All equipment to work on strict timing control to avoid wastage of electricity and equipment
  • Take staff and student photographs for ID cards during the start of new intakes and during the year if replacement ID card is required
  • Ensure line management are made aware of any serious incidents ( relevant to Electricity, Fire, or Health and Safety hazards)
  • Assist with the production of ID cards, student photos, printings, etc.
  • Act at all times to strengthen the professional status of IT services within FSB
  • Assist students by providing guidance, investigating questions and troubleshooting issues for desktop hardware and applications, network connectivity and related issues
  • Routinely interact and respond promptly to end user requests and enquiries via telephone, email and in person.
  • Document reported problems and perform trouble ticket tracking, escalation, resolution, documentation and follow up
  • Attend all mandatory, refresher and internal training courses
  • To have a flexible approach to work if required to carry out other reasonable duties
  • To maintain a high level of security and confidentiality of information in your work at all times.

Job Types: Full-time, Permanent

Work Location: In person

  • Multi Trade Builder

    1 week ago

    Birmingham B, United Kingdom Volunteer It Yourself Full time £130,000 - £150,000 per year

    VIY - Hiring Skilled TradespeopleFreelance | Up to £130 - £150/day | Various Locations across West Midlands with a focus on Birmingham & the Black CountryWho We Need:We are seeking an experienced Construction Mentor to guide, support, and coach individuals on our funded Youth and Community Construction Skills projects.You will have to be confident in...

  • Carpenter/Joiner

    4 days ago

    Birmingham B, United Kingdom Volunteer It Yourself Full time

    VIY - Hiring Skilled TradespeopleFreelance | Up to £130 - £150/day | Various Locations across West Midlands with a focus on Birmingham & the Black CountryWho We Need:We are seeking an experienced Construction Mentor to guide, support, and coach individuals on our funded Youth and Community Construction Skills projects.You will have to be confident in...

  • Project Support Officer

    3 hours ago

    Birmingham, United Kingdom VIQU IT Full time

    Project Support Officer ? 8-Month Contract ? Birmingham VIQU has partnered with a public sector organisation in Birmingham seeking an Project Support Officer to support an upcoming telephony rollout project, helping modernise communication systems across the organisation. This is a fantastic opportunity for someone looking to build or strengthen their career...

  • 1st Line Support

    3 hours ago

    Birmingham, United Kingdom VIQU IT Full time

    1 Line Support ? 8-Month Contract ? Birmingham VIQU has partnered with a public sector organisation in Birmingham seeking a 1 Line Support contractor to support an upcoming telephony rollout project, helping modernise communication systems across the organisation. This is a fantastic opportunity for someone looking to build or strengthen their career in IT...

  • Desktop Support Engineer

    4 days ago

    Birmingham, United Kingdom Network IT Full time

    _**Desktop Support Engineer **_Needed for this 3 month contract role at £180 per day inside of IR35, essentially building & installing the PCs - Windows 365. **Monday / Tuesday - kit prep: Meriden CV7 7LA**: - Install Windows 10 on laptops and update through powershell - Log in to Office365 as the user and allow it to download apps and populate...

  • IT Support Engineer

    2 weeks ago

    Birmingham, Birmingham, United Kingdom IT Talent Solutions Full time £25,000 - £40,000 per year

    OverviewWe are looking for an enthusiastic and reliableIT Support Engineer, based in Birmingham,to join a busy and supportive technology team on a3-month contract.This position is ideal for someone with a strong understanding in1st line supportand some exposure to2nd linetasks, who is excited to learn, develop new skills, and contribute to a friendly,...

  • Senior Technical Engineer

    7 hours ago

    Birmingham B JS, United Kingdom Education & IT Ltd Full time

    EDIT Ltd require an enthusiastic and dynamic individual to maintain regular contact with our existing clients and start relationships with new clients.You will regularly review customer satisfaction, discuss plans and visions. You will identify how EDIT Ltd could facilitate and/or improve them, with either hardware, software, project management, resources,...

  • IT Support Engineer

    1 week ago

    Birmingham, United Kingdom IT Talent Solutions Full time

    IT Support Engineer (1st /2nd line) Overview We are looking for an enthusiastic and reliable IT Support Engineer, based in Birmingham, to join a busy and supportive technology team on a 3-month contract. This position is ideal for someone with a strong understanding in 1st line support and some exposure to 2nd line tasks, who is excited to learn, develop new...

  • Technical Helpdesk IT Support Technician Apprentice

    1 week ago

    Birmingham, United Kingdom EDUCATION & IT LIMITED Full time

    You will be expected to answer log support calls on our helpdesk. Tackle support issues and/or escalated the support to the appropriate team. Free on-site parking and good public transport links. Ethical company pension scheme. A career in IT. Working in a nurturing environment. Healthcare Cash Plan. Full UK Driving License essential. Course Information...

  • Housing Support Worker

    2 days ago

    Birmingham, United Kingdom Change-IT Public Sector Full time

    Job DescriptionHousing Support WorkerBirmingham - full time on sitePermanent£(phone number removed) salaryChange Consulting are looking for a Housing Support Worker to join a supported living provider based in Birmingham.This is a permanent role, based full time on site. The successful candidate will also need to hold valid UK Driving Licence as travel to...