Night Auditor

2 weeks ago

Edinburgh, Edinburgh, United Kingdom Delta Hotels by Marriott Edinburgh Full time £20,000 - £25,000 per year

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

About us: Delta Hotels are a 4* full service brand in the Marriott Portfolio. We are simple made perfect. Located just 2 miles from Edinburgh Airport and only 15 minutes from the city centre- we are all about giving a streamlined premium experience with rooms that work for our guest needs Working at Delta by Marriott means you are joining an experienced, knowledgeable and driven team

The Role
As a Night Auditor at Delta Hotel Edinburgh, it is a largely administrative role, that is responsible for completing reporting tasks related to concluding the days business. During a typical shift, you will be working as part of a team to also ensure all our guests feel welcomed, valued and appreciated, leading to a fantastic stay.

What is in it for you:
In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

  • Free Meals on Duty: Enjoy complimentary meals while at work.
  • Uniform Provided: A professional uniform is supplied for all employees.
  • Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
  • Pension Scheme: Participation in The People's Pension.
  • Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
  • Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
  • Training and Development: Access to training programs to enhance your skills and advance your career.

Responsibilities:
Here's what your journey with us entails:

  • Welcome and assist guests with check-in/check-out procedures, ensuring a smooth and pleasant experience.
  • Address guest inquiries and concerns promptly and professionally, providing accurate information and solutions.
  • Coordinate with other departments to ensure guest requests are fulfilled efficiently.
  • Maintain a high level of customer service by anticipating guest needs and exceeding their expectations.
  • Handle guest complaints with empathy and resolve issues to their satisfaction.
  • Promote hotel services and amenities to enhance guest experience and drive revenue.
  • Ensure compliance with hotel policies and procedures, maintaining a safe and secure environment.
  • Monitor guest feedback and implement improvements based on their suggestions.
  • Assist in training new staff on guest service standards and procedures.
  • Maintain accurate records of guest interactions and transactions.

Safety And Company Policies

  • Follow all company and safety and security policies and procedures.
  • Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
  • Complete safety training and certifications.
  • Ensure uniform and personal appearance are clean and professional.
  • Maintain confidentiality of proprietary information.
  • Communicate with others using clear and professional language.
  • Develop and maintain positive working relationships with others.
  • Support the team to reach common goals.
  • Listen and respond appropriately to the concerns of other employees.
  • Ensure adherence to quality expectations and standards.

Note:
This above description is not intended to establish a total definition of the job, but an outline of the duties.
Preferred Qualifications

  • Related Work Experience: At least 1 year of related work experience in a customer service role.
  • Supervisory Experience: None required.
  • License or Certification: None required.

Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott

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