Call Centre Advisor

1 day ago

Stafford ST WQ, United Kingdom The Self Storage Company Full time

About us:

Flexiss Group is the UK's leading independent provider of next-generation self-storage, we drive investment, development and management excellence across the self-storage and flexible workspace sectors. SureStore and The Self Storage Company are both part of the Flexiss group.

We are service-first company offering home and business storage solutions in a bright and modern environment. We offer quick, convenient and hassle-free storage solutions in various prime locations across the UK. Our growth has been rapid and there are no plans to slow down

We what can offer you:

  • 28 days holiday including bank holidays
  • Uncapped monthly bonus based on individual and store results
  • Opportunities for promotion as the group rapidly expands nationwide
  • A clean and modern working environment
  • Healthcare scheme for yourself and dependants, death in service and critical illness cover – once you have successfully passed probation.

Responsibilities:

  • Handle all inbound and Outbound contact through phone, email, live chat, and social media channels.
  • Follow up customer enquiries in line with processes.
  • Identify customer needs to be able to provide suitable storage solutions, upsell ancillary products and maximise revenue.
  • Complete customer contact notes promptly and accurately.
  • To communicate Sales / Customer details to the team in facilities, to achieve a seamless experience for the customer.
  • Attend training sessions and act on feedback, implementing change to improve performance.
  • Maintain up to date knowledge of current policies and procedures.
  • Consistently achieve individual and team sales targets.
  • Support the facility teams to complete additional duties for existing customers throughout their storage journey where necessary to include but not limited to Customer Service queries and management of collection calls for delinquent tenants and collection of past due balances

About you:

  • Excellent communication skills, both written and verbal.
  • Strong interpersonal skills to be able to deal with colleagues across all levels of the business.
  • A strong customer focus and excellent telephone manner.
  • Ability to work as part of a team and support colleagues to achieve team goals, have fun and celebrate success.
  • A flexible attitude and the ability to manage change.
  • Confidence and good business sense.
  • Conversant with Call Centre processes, IT systems and Microsoft applications.
  • A positive and friendly approach, demonstrating commitment and initiative.

Job Types: Full-time, Permanent

Pay: £25,400.00 per year

Work Location: In person

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