Call Centre Representative

2 weeks ago


Manchester M WQ, United Kingdom Level Up Transformation Ltd Full time £13,000 - £18,000 per year

About the Role:

We're seeking confident and friendly Call Centre Representatives to handle inbound and outbound calls. You'll be the first point of contact for customers — solving problems, providing information, and ensuring every caller feels valued and supported.

What You'll Do:

  • Manage incoming and outgoing calls professionally
  • Listen carefully and respond with clear, accurate information
  • Record details and follow up when needed
  • Resolve customer issues or escalate as appropriate
  • Meet service and performance targets

What You Bring:

  • Excellent phone manner and communication skills
  • Strong listening, empathy, and problem-solving abilities
  • Reliable, punctual, and professional approach
  • Comfortable using computer systems and multitasking
  • Experience in customer service or a call centre environment is a plus

What We Offer:

  • Competitive pay with potential bonuses
  • Full training and ongoing support
  • Friendly, team-oriented work culture
  • Career development opportunities

How to Apply:

Send your resume and a short introduction highlighting your customer service experience.

Job Types: Full-time, Permanent

Pay: £13.00-£15.00 per hour

Benefits:

  • Canteen
  • Casual dress
  • Company events
  • Free parking
  • Gym membership
  • Health & wellbeing programme
  • On-site parking

Work authorisation:

  • United Kingdom (required)

Work Location: In person



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