Head of Trade

4 days ago

London, Greater London, United Kingdom Club Med Full time £80,000 - £120,000 per year

About Club Med
Established in 1950, Club Med is the pioneer of premium all-inclusive holidays. We have been continuously innovating over the last 75 years and now offer close to 80 ski and sun resorts across Europe, Asia, Africa, America and the Caribbean as well as a 'Club Med 2' cruise ship. Club Med offers a new way of experiencing holidays in its upscale friendly and multicultural resorts.

Our success comes from the strong commitment to exceed customers' expectations and deliver an unforgettable experience.

Our management model separates Resorts (Operations) from Markets (Sales). In this position, you will belong to the EMEA Markets Business Unit (BU), which handles sales to customers living in the zone to our Club Med Resorts worldwide. You will be part of the UK, Ireland & Nordics markets cluster (Northern Europe Cluster).

Job Overview
With an overall current sales weight of 40% and with the strong ambition to accelerate our presence in the United Kingdom and in new markets (Ireland, Nordics), the Trade & MICE department plays a central role in the cluster current and future growth.

The Trade & MICE Sales Manager will be responsible for generating revenue through the sale of our products and services to trade partners (travel agent and consortium) and MICE (Meetings, Incentives, Conferences, and Exhibitions) partners and direct clients. The ideal candidate will have a proven track record of sales success, strong communication skills, and the ability to develop and maintain strong relationships with clients.

You will be directly managing a talented and highly motivated team of 8 staff located in the UK. You will be reporting to the cluster's Managing Director.

Main Missions

  • Develop and execute a sales strategy to drive revenue and profitability growth from the trade and MICE channels
  • Scale up the e-distribution channel of Club Med with partners OTA
  • Ensure a smooth and thorough process from contract set up to payment follow up
  • Collaborate closely with internal teams to ensure impactful marketing actions, customer satisfaction and deliver exceptional customer service
  • Overlook the MICE sales and event production team ensuring that events are produced to a high standard, within budget, and on schedule
  • Manage sales team and develop their competencies in line with HR processes

Profile

  • Bachelor's degree in Business Administration, Sales, Marketing, or a related field
  • Proven track record of trade and MICE sales success in the travel or hospitality industry
  • Experience with Online Travel Agents distribution model and commercial requirements

Interpersonal skills

  • Strong communication, negotiation, and interpersonal skills
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • Ability to work under pressure and handle multiple tasks simultaneously
  • Strong organizational and time management skills
  • Negotiation skills

Technical skills

  • Digital proficiency
  • Usage of tools : PowerBI / Salesforce / Coupa
  • E-distribution knowledge (Derbysoft / API)

Languages

  • Fluent English is mandatory, French is a plus

Travel Trips

  • Willingness to travel when needed

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