Customer Operations Associate

Location:
Bradford

Working Model:
Hybrid

The Opportunity
Join the Elevate Programme and launch your career in customer operations within a major professional services environment. Over 18 months, you will receive structured training, mentoring and hands-on experience across multiple Customer operations streams. You will work alongside experienced professionals, take on meaningful responsibility, and build skills that enable progression into senior, specialist or operational leadership roles.

Our client's Customer Operations function supports a wide range of organisations by delivering business-as-usual activity, surge capacity, and remediation support. Operating primarily from Bradford, the team provides cost-effective operational solutions, subject matter expertise, and strong process excellence disciplines.

Much of the work involves supporting vulnerable customer groups and handling sensitive conversations with care, empathy, and professionalism. It is a purpose-led environment focused on doing the right thing for customers and ensuring compliant, high-quality outcomes.

Role Overview
As a Customer Operations Associate, you will join a coordinated team of associates, quality reviewers, and team leaders who work together to resolve customer issues, manage cases, and support key client programmes.

You may work across a variety of customer-focused projects, including customer outreach, remediation activities, complaint handling, support for vulnerable customers, patient engagement, and corporate collections. Your role is to deliver an exceptional customer journey while ensuring accuracy, compliance, and efficiency at all times.

Key Responsibilities

• Manage end-to-end customer cases from initial contact to resolution, using both verbal and written communication channels (phone, email, letter).
• Provide clear updates, assist customers with documentation, and offer reassurance throughout their journey
• Build strong rapport with customers and clients, delivering an excellent experience at every touchpoint
• Understand individual customer needs, identify required actions, and liaise with colleagues or other teams to resolve matters promptly
• Take full ownership of your workload using a Right First Time approach, prioritising effectively and communicating progress with your team
• Complete validation checks, document all interactions accurately, and maintain records in line with policy and regulatory requirements
• Act promptly on feedback from Team Leaders and Quality Checkers to support continuous improvement
• Adapt to changing client priorities and move between projects where needed, based on skillset and demand.
• Contribute to a collaborative team culture by sharing best practices and supporting collective delivery.
• Work efficiently to productivity targets while consistently maintaining high-quality standards.

Skills & Experience (Desirable)

• Previous telephony or written customer communication experience—or a strong aptitude and willingness to learn
• Ability to interpret and apply operational policies and procedures.
• Strong verbal and written communication skills.
• Good organisational skills with strong attention to detail and accuracy.
• Comfortable working in a fast-paced environment with changing priorities.
• Competent user of MS Office applications.

Vantage Point Global is fully committed to being an Equal Opportunities, inclusive employer.
We are passionate about attracting diverse talent, and welcome applications regardless of ethnicity, culture, age, gender, nationality, religion, disability, or sexual orientation.
Things You Need To Know

• To apply, you'll need to provide us with a CV and answer a few initial questions.
• We'd like to make you aware that if you have not heard back from us within three weeks of the date of application that we will not be progressing your application.

Vantage Point Global (VP) is a talent consultancy established in 2014 to support top-tier clients in building their talent pipeline. VP provides opportunities for all, hiring exceptional, diverse talent who are supported and developed throughout their career journey at VP, enabling them to be highly effective in their roles.

We partner with our clients to create opportunities for individuals to launch into fulfilling and rewarding careers in the industries we serve and deliver a future-ready workforce to our clients.

Our unique model delivers continuous formal training, personal development and mentoring to create a driven, high-calibre, highly skilled workforce that is empowered to add value to our clients from the outset.

Our head office is in London, but we work with clients globally. We currently have teams in London, Manchester, Newcastle, Belfast, Warsaw, Wroclaw and are expanding into the US and Asia.

Vantage Point Global is a fully committed inclusive employer. We are passionate about attracting diverse talent, and welcome applications regardless of ethnicity, culture, age, gender, nationality, religion, disability, or sexual orientation.