Customer Service

2 weeks ago

Bradford, Bradford, United Kingdom Romac Logistics Full time £20,000 - £30,000 per year

BRADFORD, WEST YORKSHIRE, UK

Job Type: Full-time, Permanent

Shift Pattern: 4 on 4 off, 6:00am – 18:00pm

Salary: £27,000 per year

Based: Bradford, West Yorkshire

Romac Logistics are currently recruiting for a Customer Service & Transport Administrator to join our team based in Bradford, West Yorkshire.

About Romac Logistics:

At Romac Logistics, people are the foundation on which we build our success. Our strong culture values collaboration and fostering relationships among our diverse teams. We strive to cultivate a workplace culture that encourages employees to be their best selves, to feel respected, and to take pride in the work they do. Our people are our biggest asset and creating an environment where they can thrive is essential to our success. We believe that fostering a culture of inclusion and diversity of thought leads to innovative ideas and creative solutions.

We understand that by investing in our people, we are creating a foundation for success. We celebrate the unique talents and perspectives of our employees and the contributions they make to our business. We recognise that our people are our most important asset and through them, we will continue to shape a sustained and successful future for our organisation.

This new role will be responsible for co-ordinating and managing the logging, investigation and communication of all delivery related matters and non-compliance as well as maintaining excellent working relationships with both the Customer and the Retailer.

You will be responsible for ensuring the company service levels are always achieved whilst listening to the customers' requirements and striving to exceed expectations.

You will also ensure compliance with all company policies including Health and Safety as well as operating within legal and regulatory requirements.

Roles and Responsibilities:

  • Ensuring all incidents and discrepancies are accurately logged and fully investigated to determine root cause and information shared with the customer.

  • Effective management of product returns to mitigate any loss

  • Communicate effectively to the Customer and ensuring all incidents are dealt with and concluded in a timely manner

  • Constructive incident reporting to internal departments for preventative measures and service improvement

  • Communicating effectively with Retailers to maintain good relations

  • KPI reporting (OTC, DOT, TRT, Volume collating for invoicing)

  • POD retrieval and service level reporting.

Skills and Experience:

  • Computer Literate

  • Customer Service/Logistics experience preferred but not essential.

  • Must be able to work on own initiative

  • Experience in a fast-paced working environment would be ideal

  • 'Can do', problem solving attitude

  • Accuracy and attention to detail

  • Good and clear communication skills

What We Offer:

  • Competitive salary

  • Full training and induction on company systems

  • Supportive, experienced team

  • Opportunities for progression within a growing operation

  • Company pension, holiday allowance, and other benefits

If you're interested in the position, then please apply and one of our team will be in touch to discuss further.

Apply now

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