Scheduler

This job is with Southern Water, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Closing Date

Job Advert
Job Title: Scheduler
Location: Durrington, West Sussex (Hybrid- 3 office and 2 WFH)
Salary: £29,200
Hours: 37 hours per week / Hybrid working
We have an excellent opportunity here at Southern Water for a Scheduler, if you're an organised individual who has excellent communication skills, we want to hear from you

As a scheduler, you will need to create and manage work schedules by deciding how to order both planned & reactive work and influencing what resources are needed to achieve optimum field resource productivity and adherence to service level agreements.

Your Key Accountabilities Would Include

• Scheduling of reactive & planned work during core business hours, ensuring jobs are dispatched in a prioritised manner, and relevant contractors/operational teams are utilised efficiently
• Regular communication with District Managers/Field Performance Managers to review area performance
• Flexible approach to scheduling and reacting to emergency situations, to prevent customer and compliance issues.
• Monitor and manage field team whereabouts to ensure adherence to schedule
• Support and assist the Controller during both normal operations and disruptive events, to deliver the optimum service that meets the needs of the business and our customers.
• To set customer expectations by keeping customers informed of the progress of their enquiry via telephone contact
• To accurately record all information necessary to resolve open work orders, incidents, issues or customer complaints to enable trend and management information.

Key Skills & Qualifications

• Excellent communication skills
• Customer centric
• Ability to work under pressure in a busy environment
• Listens to and talks to others to break down barriers and find ways to resolve conflict
• Ability to interpret management information from strategic tools and systems (SAP, Ellipse, Lightfoot, Watereorx)

Knowledge

• To be able to gain competency in the use of SAP Scheduling, Ellipse, Waterworx and GIS systems
• PC literate in Office applications
• Understanding of company levels of service and associated impacts including customer, pollution, water disruption, sewerage and leakage.
• Understanding of Southern Water field operations.

Experience

• Experience within a busy, fluid service centre/scheduling team
• Dispatch/Planning/Scheduling experience preferable

This is a great time to join our organisation if you are passionate about the environment, reducing pollution and be proud of joining one of the largest water and wastewater companies in the South East of England

To be successful in this role, you will have a good customer service background and be familiar working towards deadlines and dealing with multiple priorities in a busy environment.

Excellent communication skills are a must, as you will be using a variety of tools such as emails, excel and teams -this is key in addition to working on multiple computer systems that we use internally such as SAP, Ellipse, Lightfoot, Water Works.

A great step into finding a career where you will get the exposure in interpreting management information to find the required resolution by working together with diverse teams and managers within our operations which are largely field based

Sounds intense? Don't worry

We provide 6 weeks training programme from your day one Plus, you will be working within a great supportive team in your journey learning the role.

We also offer hybrid working where you will be expected to work 3 days in the Durrington office, and you can work from home the other 2 days. The office is close to train stations and bus routes, so don't worry about transport

Working hours for this role is 07:30am - 16:00 Monday to Wednesday, and 07:30 - 15:00 on Thursday's and Friday's

The office has a great canteen, and, in the summer, you could have lunch outside overlooking the pond.

Interested? Why not apply?