Senior Care Coordinator

DUE TO THE SPECIALISED NATURE OF THIS ROLE, THE ROLE WILL START AS A CARE COORDINATOR WITH SENIOR RESPONSIBILITIES, FULL ASSUMPTION OF THE ROLE IS DEPENDENT ON PASSING YOUR 3 MONTH PROBATION. PERFORMANCE WILL BE MONITORED DURING YOUR WEEKLY KPI REVIEWS.

If you're highly organised, people-focused and thrive under pressure, this is the role for you. As our Senior Care Co-ordinator, you'll manage your own patch while supporting and mentoring the rest of the Co-ordination Team. You'll ensure every visit is covered, every client receives consistent care and every communication is recorded accurately. You'll play a central role in maintaining the operational heartbeat of Ablecross – balancing people, systems and compliance to deliver safe, high-quality care.

Purpose

To lead and manage care co-ordination across a designated patch, ensuring efficient scheduling, timely package acceptance, accurate documentation and strong communication between clients, carers and field staff. The Senior Care Co-ordinator supports all office patches, provides supervision to allocated carers and ensures compliance with CQC standards, local-authority contracts and company policies.

Core Responsibilities

• Patch Management – Own a defined client patch, maintaining daily oversight of visits, carer performance and client outcomes.
• Leadership & Mentoring – Supervise and guide Co-ordinators and Admin staff across all patches; provide day-to-day support, mentoring and feedback.
• Documentation & Record Keeping – Maintain meticulous documentation of all communications, incidents, welfare checks, and service changes. Ensure spreadsheets and trackers (continuity, lateness, complaints, welfare calls, LA referrals) are updated daily and accessible for audit.
• Local-Authority Packages – Accept and process all LA packages within required timelines; ensure correct set-up on Access Care Planner and handover to paired Field Supervisor.
• Rota & Scheduling Oversight – Manage and review daily rotas; ensure double-ups, travel times and continuity are maintained; proactively resolve gaps.
• Compliance & Reporting – Prepare weekly patch reports (missed calls, continuity, incidents, feedback); ensure all Access and ECM data is up to date for QA review.
• Carer Line Management – Conduct quarterly supervisions for all carers within patch; maintain performance records, document outcomes and follow-up actions.
• Collaboration with Field Team – Work closely with paired Field Supervisors and Senior Care Supervisor to align tasks and ensure all visits reflect up-to-date care plans.
• Escalations & Problem Solving – Handle welfare concerns, communication breakdowns and staffing issues promptly; escalate to RM as necessary.
• On-Call Cover – Participate in the on-call rota, ensuring smooth service continuity out of hours.
• Continuous Improvement – Identify inefficiencies in coordination workflows and propose system or process improvements.

Person Specification

Essential

• Level 3 Health & Social Care (or equivalent experience)
• Minimum 2 years' experience as Care Co-ordinator in domiciliary care
• Demonstrable leadership or mentoring experience within a co-ordination setting
• Strong working knowledge of Access Care Planner or similar ECM systems
• Excellent written communication and record-keeping skills
• Proficient with Excel spreadsheets and data management
• Organised, detail-oriented and confident prioritising in fast-paced settings
• Proven ability to handle complex scheduling and LA deadlines
• Full UK driving licence and access to a car
• Be a part of the on-call rota

Desirable

• Level 4 qualification in Health & Social Care or Leadership & Management
• Experience line-managing carers or office staff
• Understanding of CQC KLOEs and LA contract KPIs
• Confidence using Power BI or similar reporting tools
• Experience working with QA or ECM teams on audit and governance tasks

Job Type: Full-time

Pay: £28,000.00-£32,000.00 per year

Benefits:

• Company pension
• On-site parking
• Private medical insurance

Application question(s):

• What is your current notice period?

Work Location: In person