Head of Hospitality

Job Advert

Eden Manor is a luxury purpose-built care home facility providing care for up to 80 residents, the home is designed for people requiring Residential, Dementia and End of Life care. Situated in a quiet residential area within the Morton area of Carlisle in Cumbria, the home provides residents with a peaceful environment, the home is surround by beautifully landscaped gardens and Chances Park. The home offers a supportive environment with 80 En-Suite bedrooms and comfortable lounge and dining areas. Our dedicated teams are hand selected through a rigorous recruitment process to ensure we meet the resident's individual care and social needs and provide an exceptional level of care, Eden Manor only employs permanent team members and has had 0 agency usage since opening in 2022. The home proudly embodies the Lovett Care commitment to excellence, ensuring a warm, welcoming environment where residents feel valued and supported. Eden Manor has a dedicated activities and well-being team who cover a 7 day period to provide engagement and socialisation to all who live in the home and the local community. The home reflects the Lovett Care vision of providing the highest standards of safety, comfort and care. We invest in the latest technology and offer a purposeful programme of daily activity and gentle exercise to enhance the experience, care and wellbeing of our residents. All team members are hand selected for their warmth and passion; they have a full induction and ongoing training from our in-house trainers. Across Lovett Care all of our staff are paid the national minimum wage or above.

We are seeking to appoint a kind, caring and motivated Head of Hospitality to join our team. To be responsible for organising the Hospitality Assistants and Care Assistants to enable the dining experience for our residents to be smooth and efficient at all times. You are responsible for dining room preparation, cleanliness and set up, for ensuring that the meals are served in a timely, presentable and in a correct manner. This role is an exciting role leading a team of Hospitality Assistants including rotas, training, supervisions. We have a 40 hour contract available with an hourly rate of £13.20 Shift times are , with alternate weekend working.

Role Responsibilities:

• Ensure there is a provision of high standard of hospitality service.
• Support and assist visitors.
• Inform the Chef of any individual requirements of residents.
• Following cleaning schedules and procedures, as per company HACCP.
• To ensure that all training given is adhered to.
• Ensure records and reports are properly written up e.g. cleaning schedules, work sheets, fridge temperatures and that all HACCP paperwork is completed.
• Manage, allocate duties and supervise the hospitality team ensuring a quality delivery of care for the duration of the shift.
• Coach staff and participate in ongoing development of staff.
• Take responsible for promoting safeguarding the welfare of adults that the post holder is responsible for or comes into contact with.

Skills and experience required:

• Dining or Restaurant Supervisor experience is essential.
• Previous experience working in a care setting is desirable.
• Ability to effectively communicate with other members of the team is essential.
• Participation in activities organised in the Home is essential.

The Benefits

• Opportunities to progress through our career paths into more senior and management roles
• Bank holidayand overtimeenhancements
• 5.6 weeks annual leave per annum
• Paid DBS
• Uniform provided
• Paid training
• Refer a friend referral scheme, for the following roles only – Registered Nurse, Team Leader/Senior Care Assistant and Care Assistant
• Excellent induction programme for new starters
• A rewarding career with lots of opportunities to progress within the company
• Ongoing support and training for nationally recognised qualifications
• A competitive rate of pay
• Cycle to work scheme
• Wellbeing programmes
• Recognition awards – employee of the month and golden tickets

• Ongoing career development

• Travel plan – walk or ride a bike and get a free meal that day

• Pension scheme
• EarlyPay- access to your money as you earn (pay advance)

About Lovett Care

At Lovett, we believe our elders deserve more. Not out of duty or pity, but because they've earned it, and because the good life doesn't stop at 80, 90, or 100. We believe in more…More dignity in everyday care. More respect in every interaction. More friendship, joy, and belonging. More moments that matter. Our homes aren't waiting rooms. They're communities where people thrive, where days are full of possibility, voices are heard, and the wonder of people shines through in every conversation, every shared meal, every burst of laughter down the hall. When you choose Lovett, you're choosing a place that sees your loved one as we see our own elders: as people who still have everything to give, and everything to gain. We are Lovett. We believe in more for our elders.

This position is subject to a DBS check