Front of House Team Member

17 hours ago

Hitchin SG LS, United Kingdom Sugar Mama's Full time

We're looking for a friendly, reliable, and customer-focused Front of House team member to join our busy dessert shop. If you enjoy working in a fast-paced hospitality environment, love customer service, and take pride in keeping a space clean and organised… we want to hear from you

Key Responsibilities

  • Welcoming customers with a positive, friendly attitude
  • Taking orders accurately and handling payments
  • Preparing and serving desserts, drinks, and takeaway orders
  • Providing excellent customer service and handling customer queries professionally
  • Maintaining high standards of cleanliness throughout the store
  • Cleaning duties including wiping surfaces, washing up, sweeping, and mopping
  • Restocking items and keeping front-of-house areas organised
  • Supporting the team during busy periods
  • Occasionally opening and closing the store, including cashing up and end-of-day checks
  • Covering basic managerial duties when required (with training provided)

What We're Looking For

  • Previous customer service experience (hospitality experience preferred)
  • Confident, well-presented, and friendly
  • Driving License (to travel between Hertford & Hitchin occasionally)
  • Reliable and punctual with a strong work ethic
  • Able to work independently and take initiative when needed
  • Comfortable in a fast-paced environment
  • Willing to learn opening/closing procedures and take on responsibility
  • Willing to be in our social media (Instagram & TikTok)

What We Offer

  • A fun, friendly working environment
  • Full training and ongoing support
  • Opportunity to gain supervisory/management experience
  • Staff perks and discounts
  • Potential for growth within the business

If you're someone who enjoys creating positive customer experiences and being part of a close-knit team, we'd love to hear from you.

Job Types: Part-time, Permanent

Pay: £10.00-£15.56 per hour

Expected hours: 6 – 25 per week

Benefits:

  • Employee discount

Licence/Certification:

  • Driving Licence (required)

Work authorisation:

  • United Kingdom (required)

Willingness to travel:

  • 25% (preferred)

Work Location: In person

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