Fleet Assistant

About Us:

Since 1989, Parker Car Service has been one of London's most trusted names in private hire transport known for our focus on quality, safety and building lasting relationships with our customers and drivers.

We serve over a million passengers each year, operating under TFL, Wolverhampton and PSV licences alongside a courier operation and we're proud of the standards we uphold across all areas of our business. With more than 500 drivers and a 60 person support team, we've earned multiple awards, including Taxi Company of the Year (South) at the 2023 Taxi Summit Awards and Silver Private Hire Company of the Year (81+ Cars) at the 2023 QSI Awards.

As we continue to grow, we're looking for a proactive, people-focused professional who takes pride in doing things properly ensuring quality, compliance, safety and great service are always at the heart of what we do.

Role Overview:

This is a full-time position (around 45 hours per week), mainly during the day, with flexibility to cover some evenings, nights, or weekends when needed.

You'll be part of the fleet operations team, supporting our private hire, PSV and courier drivers, maintaining high standards across our vehicles and providing excellent service to our customers and partners.

Key Responsibilities:

• Make sure our operations meet the requirements for all licensing bodies TFL, Wolverhampton, PSV, and courier. Keep track of inspections, renewals, and documentation, and ensure every vehicle and driver is compliant and roadworthy.
• Carry out regular vehicle checks and monitor service quality. Follow up on maintenance issues and accident reports to make sure standards stay high.
• Be the main point of contact for our drivers in person, over the phone, and by email. Help with onboarding, training, and day-to-day support, while building strong, positive relationships.
• Lead driver inductions and refresher sessions focused on safety, compliance and customer service. Offer constructive feedback and guidance to help drivers continuously improve.
• Take bookings and liaise directly with clients to ensure smooth, professional service delivery.
• Handle customer feedback promptly and professionally, resolving issues and passing on insights to improve quality and satisfaction.
• Work closely with approved garages and suppliers to ensure all maintenance and repair work meets the highest quality and safety standards.
• Organise and transport vehicles to and from garages, licensing centres, and suppliers when required.
• Monitor and maintain accurate records of inspections, maintenance, and licensing.
• Assist with vehicle rentals, sales, and supplier coordination as needed.
• Support other departments when needed to keep everything running efficiently.

What We're Looking For

• Someone who genuinely cares about quality, compliance and people.
• Confident communicator with a friendly, professional approach.
• Well-organised and comfortable working in a fast-paced environment.
• Able to handle client interactions and feedback calmly and professionally.
• Experience in transport, fleet, compliance, training or customer service roles
• Flexible to cover occasional evenings, nights, or weekends.

Requirements:

• A full clean UK driving licence is essential with Category D1 included.

Why Join Parker Car Service?

• Join an award-winning company with a reputation built on trust and quality.
• Be part of a supportive, professional team that values safety and people.
• Enjoy discounts on our cab and courier services.
• Take part in team events and social activities throughout the year.
• Access genuine career progression and development opportunities as we continue to grow.

If you're someone who takes pride in high standards, values strong relationships and wants to be part of a team that truly cares about quality and safety, we'd love to hear from you.

Join Parker Car Service and help us deliver safe, reliable and professional transport every day.

Job Type: Full-time

Pay: £30,000.00-£36,500.00 per year

Benefits:

• Company events
• Employee discount
• Free parking
• On-site parking

Experience:

• Fleet/Transport: 2 years (preferred)

Licence/Certification:

• Category D Licence (preferred)
• Full UK Driving Licence (required)

Work Location: In person