Vehicle Delivery Co-Ordinator

1 week ago

Gateshead NE XA, United Kingdom Vertu Motors Full time £23,809 - £26,210 per year

Vertu Head Office, Gateshead

Vehicle Delivery Co-Ordinator - £23,809 basic salary plus bonus (OTE £26,810)

This is a vital position supporting the operations of the Group Fleet team. The role holder will be responsible for managing vehicle deliveries and associated administration to support our key account customers and sales executives. You'll ensure all vehicle delivery processes run smoothly while maintaining excellent communication with both customers and internal teams.

The role is key to ensuring customers are kept fully updated on their deliveries, stock movements are managed efficiently, and all vehicle-related administration is accurate and compliant with internal processes and Lease Co/public sector SLA requirements.

You'll play an important part in maintaining high customer service standards and supporting the Senior and Key Account teams in delivering a seamless experience.

Key Responsibilities

  • Receive, process, and track vehicle orders accurately through to delivery.
  • Provide regular updates and reports to customers and sales executives regarding vehicle status and delivery timelines.
  • Manage stock availability and ensure timely offering to prevent delays or fully paid stock being held.
  • Coordinate delivery calls, bookings, and transport/PDI instructions.
  • Support invoice and debtor processes, ensuring documentation is complete and uploaded promptly.
  • Escalate any issues, order holds, or process delays to the General Manager or relevant Key Account Manager.
  • Maintain accurate administration records and uphold all process and compliance standards.

Experience Required

  • Previous experience in a vehicle administration, fleet administration, or sales support role within the motor trade is highly desirable.
  • Experience liaising with dealership teams, leasing companies, or logistics providers.
  • Proven ability to manage multiple administrative tasks within set deadlines.

Essential Criteria

  • Strong IT literacy including Microsoft Excel and other MS packages
  • Excellent attention to detail and accuracy
  • Strong planning, organisation, and prioritisation skills
  • Confident communicator with a proactive approach to problem solving
  • Ability to work effectively within set processes and timelines

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

  • 25 days holiday rising with length of service - plus bank holidays
  • Access to our online rewards platform giving you cash back and discounts for multiple retailers
  • Preferential Service Rates
  • Colleague Purchase Scheme
  • Share Incentive Scheme
  • Pension
  • Enhanced Maternity and Paternity

If your application is successful, we will need to complete the usual employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

LI-CW1

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