Operations Manager

Company Overview – Dooa Hair & Beauty

Dooa Hair & Beauty is a fast-growing international FMCG organisation with operations in the UK, Europe, and Middle East specialising in the development, marketing, and distribution of premium haircare and beauty brands. With an expanding portfolio of owned brands and a strong presence across retail, ecommerce, and professional channels, we are committed to delivering high-performance products that inspire confidence and elevate everyday beauty routines.

About the role

The Operations Manager oversees daily operations across inventory, logistics, all aspects of ICT, e-commerce, office management, and internal processes. The role ensures accurate stock control, efficient order fulfilment, reliable technology systems, and strong operational workflows to support sales growth and excellent customer experience.

Key Responsibilities

Inventory & Stock Control

· Manage stock end-to-end using Microsoft Business Central and other Microsoft tools.

· Maintain accurate SKUs, pricing, stock levels, and re-order triggers.

· Conduct regular stock audits and reconciliation.

E-Commerce & Digital Systems

· Administer Shopify stores, ensuring accurate listings, pricing, stock sync, and smooth checkout.

· Manage CRM platforms, customer data accuracy, segmentation, and automations.

· Oversee full ICT environment: Microsoft 365, Teams, SharePoint, Business Central, networks, devices, and security.

· Manage external IT service providers, ensuring high-quality support and system reliability.

· Drive system improvements, integrations, and automation across the business.

Logistics, Shipping & Supply Chain

· Manage UK, European, and international shipping, including East Africa.

· Oversee all 3PL logistics partners, couriers, freight forwarders, and customs agents.

· Coordinate inbound stock and outbound order fulfilment, ensuring cost-efficient and compliant shipping.

· Track delivery performance and resolve logistics issues quickly.

Office & Operational Management

· Ensure smooth day-to-day office operations and resource availability.

· Procure equipment, supplies, and operational materials.

· Provide operational support across all departments.

Process & SOP Development

· Develop and maintain Standard Operating Procedures (SOPs) and workflow documents.

· Create clear, repeatable processes to improve efficiency and accuracy.

· Train teams and ensure adherence to processes.

Sales Support & Coordination

· Ensure stock availability, accurate order processing, and reliable delivery timelines.

· Provide operational reporting and insights to leadership.

· Collaborate cross-functionally to remove operational bottlenecks and support growth.

Key Attributes

· Highly organised, proactive, and detail-oriented.

· Strong communicator who works well across teams.

· Collaborative, supportive team player.

· Problem-solver with a "get it done" mindset.

· Technically confident and eager to improve systems and processes.

Skills & Experience

· 5+ years in Operations, Supply Chain, Logistics, or E-Commerce.

· Strong experience with Microsoft Business Central, Microsoft 365, Teams, SharePoint.

· Experience managing Shopify, CRM platforms, and ICT systems.

· Experience managing 3PL partners and external IT service providers.

· Knowledge of UK, Europe, and international shipping processes.

· Proven ability to build SOPs and operational documentation.

· Demonstrable project management skills (Agile/Kanban desirable).

Company Benefits:

• On- Site parking
• Health and Wellbeing programme
• Company pension
• Company events
• Competitive Salary

Job Type: Full-time

Pay: £42,690.00-£48,750.00 per year