Office Administration Assistant

Job description

Mayan Roofing Systems is a family-run company who invent, manufacture and distribute innovative patented roofing products. We are looking for someone to help us in our daily administrative tasks as the business grows.

We have a factory which is quickly growing and needs support from the office.

We need someone that is passionate and willing to help us push the business forward and gain loyal customers with great service. Someone adaptable and organised, with a range of skills and able to problem solve, as well as sell and promote the products.

The job role may evolve as we understand the best way to effectively manage incoming sales, purchasing and production for the factory, and all other administrative tasks.

You will be supported by the Directors as the business continues to grow and evolve, but ultimately, we look for you to be able to work independently, manage your own tasks and take control of your role.

There may be a possibility for hours to increase based on workload, ability and job role

Must have an understanding of:

• Accounting processes and CRM systems, basic knowledge of VAT, invoicing and customer accounts, bookkeeping

• Customer service - We have an extremely high level of personal service for our customers, respectful and enthusiastic phone and email demeanour

• Email / computer systems and organisation - you will be managing the company email inbox and phone system

Duties:

CRM

• You will be responsible for ensuring accurate and efficient processing of incoming sales orders. You will be handling the sales order process from the point of receiving an enquiry from a customer, through to the goods being delivered.

That will involve:

• Selling, explaining our products and answering queries
• Being the point of contact for existing customers
• Pricing and sending quotes & follow-ups
• Processing orders and sending acknowledgments.
• Booking orders in with production.
• Arranging deliveries with courier, generating the documents
• Arranging and sending samples

Office efficiency

• We are constantly implementing new ideas and systems and would like to have someone to be a part of developing the most effective daily working practices for the business.
• Ensuring the reception and communal areas are clean & tidy.
• Filing and organising all paperwork (mostly digitally) and paper trails.

Bookkeeping and administrative tasks:

• Processing supplier invoices into the system
• Buying supplies online

Logistics :

• Understanding of shipping processes is a benefit, but this can all be trained

• Booking and arranging samples to customers

Potential for many other business development tasks including planning, pricing, hiring of staff, marketing and finance.

Skills

The ideal candidate will have exceptional IT skills as the role involves maintaining our CRM system.

Must be competent in Excel, Word & Outlook.

Excellent written/email communication

Prior knowledge of CRM systems, invoicing and an understanding of stock control is a bonus.

Motivated and organised, being a confident and clear communicator.

It is essential that you are able to remain calm under pressure as we have a busy working environment.

Excellent customer service skills, ability to clearly communicate and assist our customers in order to provide the best service and confidently sell

Able to work independently and understand what tasks need to be done

Experience working in construction / roofing / manufacturing will be useful

EARLY FINISH FRIDAY

Monday - Thursday 8am - 3:30pm / 30 mins break (7hr)

Friday - 8am - 1:30pm / 30 mins break (5 hr)

Job Types: Full-time, Temp to perm following probation period

Pay: £13.00 per hour

Expected hours: 33 hours per week

Job Type: Full-time

Pay: From £13.00 per hour

Benefits:

• Casual dress
• On-site parking

Language:

• English (required)

Work Location: In person

Reference ID: OA02/25