Credit Controller

6 days ago

Ellesmere Port, Cheshire, United Kingdom Infopro Digital Services Limited Full time £25,000 - £35,000 per year

Infopro Digital group are recruiting for a Credit Controller on a permanent basis for our Barbour ABI brand to be based either out of our London offices or Cheshire

Barbour ABI is the UK's leading provider of intelligence and lead generation services that help clients to generate new business opportunities from the construction sector. With more than 80 years of experience and 100+ colleagues based at Cheshire Oaks within our research, sales, client management and marketing teams, the quality of our data collection processes and existing knowledge in researching and tracking construction projects is second to none – we publish the UK Government's National Infrastructure & Construction Pipeline and provide the Office for National Statistics with critical data to produce its Construction New Orders estimates.

Barbour is part of the Infopro Digital group and offers the best of both worlds. Infopro Digital is a B2B group specialising in information and technology. With a presence in 20 countries, the group has 4,000 employees of 79 nationalities.

Key task and Responsibilities:

Working at either our Cheshire Oaks office, or London office, you will ensure money is collected from customers according to the terms and conditions of contracts, resolving customers invoice queries in a timely manner to facilitate payment and ensuring collections are in line with set targets.

Your tasks are as follows:

  • Chase outstanding balances by phoning, e-mailing, sending letters, issuing statements etc
  • Issue letters to companies whose accounts are overdue, with next steps if payment is not made by deadlines.
  • Resolve customer queries regarding payments and invoice queries as quickly and efficiently as possible.
  • To raise any necessary invoice or credit notes on customer accounts.
  • Transfer and allocate payments.
  • To meet monthly cash collection targets set by the Credit Control Manager to reduce company debt and debtor days.
  • Liaise with all other departments, including working closely with the Sales team to ensure excellent customer service is maintained at all times.
  • General administration of accounts including updating customer contacts, addresses and PO numbers.
  • Work alongside the Sales team and Client Services team to manage and restructure customer accounts.

You will report to the Credit Control Manager.

Requirements

The role of Credit Controller within the Infopro Digital group is for you if have the following skills and experience:

  • Previous experience in a Credit Controller position is essential
  • The ability to manage difficult conversations, whilst maintaining a positive relationship with customers.
  • Persistence
  • Assertiveness

  • Motivated

  • Strong problem solving skills

  • Excellent communication skills over the phone and in writing.

  • Strong organisational skills
  • Experience of dealing with a high volume of customer accounts
  • Able to work to set deadlines
  • Good team player
  • Good knowledge of Excel
Benefits
  • 25 days holiday rising to 30 days with increased service.
  • Hybrid working  - home and office – 3 days a week in the office / 2 at home
  • 3pm finish on a Friday
  • Additional day off for your birthday
  • Long Service Awards
  • Life assurance x 4 salary
  • Additional holiday purchase scheme
  • Volunteering days
  • Group personal pension plan
  • Employee Assistance Programme
  • Employee retail discount scheme
  • Eye-care vouchers
  • Discounted gym membership
  • Bike to work
  • Ongoing development and support
  • Friendly and relaxed office environment
  • Regular business and department social events

Looking for an exciting mission to serve professionals?

At Infopro Digital, you will work in a stimulating environment where you will be constantly learning. You will have the chance to work with multidisciplinary teams on innovative projects and to be given real responsibilities. With a strong entrepreneurial culture and more than 300 jobs, Infopro Digital offers many career opportunities.

Learn more about us

Infopro Digital is a B2B group specialising in information and technology. With a presence in 18 countries, the group has 4,000 employees of 55 nationalities.

Infopro Digital connects professional communities.

Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail.

With our solutions, decision makers make informed decisions and companies develop their business and performance in a sustainable way.

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