Lead Salesforce Business Analyst
1 day ago
Lead Salesforce Business Analyst – Fixed Term Contract (6 Months)
Location: London, UK
Work Mode: Hybrid (2–3 days onsite per week)
Are you an experienced Salesforce Business Analyst ready to take the lead on transformative projects?
Join our dynamic team in London and play a key role in bridging business goals with cutting-edge Salesforce solutions
The Role
As the Lead Salesforce Business Analyst, you'll act as the crucial link between business stakeholders and the Salesforce development team. You'll be responsible for uncovering, analyzing, and translating business requirements into scalable, efficient Salesforce solutions — driving real business impact across multiple functions.
Key Responsibilities
Requirements & Analysis (40%) – Lead workshops, gather requirements, and map out complex business processes to identify improvement opportunities using Salesforce.
Solution Design (30%) – Translate business needs into clear user stories and design documents, working closely with Salesforce Architects and Developers to deliver best-practice solutions.
Testing, Training & Support (20%) – Define and execute UAT, create user training materials, and support post-launch success.
Stakeholder Management (10%) – Communicate effectively across all levels, manage expectations, and build trusted partnerships.
What You'll Bring
9+ years of experience as a Business Analyst, with 5+ years dedicated to Salesforce.
Hands-on expertise across two or more Salesforce Clouds (Sales, Service, Marketing, or Experience Cloud).
Strong knowledge of Salesforce configuration tools (Flows, Process Builder, Object/Field setup, Permission Sets, Reports, Dashboards).
Proven ability to craft user stories, process flows, and functional design documents.
Excellent communication, analytical, and problem-solving skills.
Required Certifications
Salesforce Administrator (Mandatory)
Preferred:
Salesforce Advanced Administrator
Salesforce Business Analyst
Salesforce Consultant (Sales, Service) or Platform App Builder
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