Client Services Administrator

Location: Billericay - Hybrid

Salary: Competitive

Contract Type: Permanent

Working Hours: 40 hours per week, Monday-Friday

Hours & Shift Patterns:

• Winter season (October–April): Shift rotation covering 6am–3pm, 7:30am–4:30pm, 10am–7pm. Includes weekend working and public holidays (rota basis, with time off in lieu).
• Off-season (May–September): Monday–Friday, 8am–5pm, no weekend work.

About the Role

This is a dynamic, high-impact role where you'll support multiple client accounts, handling everything from tenders and quotes to invoices and purchase orders. You'll manage high-volume admin processes, keep client communications smooth, and switch seamlessly between seasonal workflows.

You'll work closely with Key Account Managers, Contract Managers, and Finance to ensure clients receive accurate, timely, and professional service. No two days are the same – from processing tenders and quotes to maintaining client portals, your role is crucial in keeping our operations running efficiently.

Why You'll Love This Role

• Be at the heart of a busy, collaborative team where your work directly impacts client satisfaction.
• Enjoy variety – every day brings new processes, challenges, and learning opportunities.
• Develop a broad skill set across admin, client services, and project coordination.
• Take ownership of your work and grow into a key point of contact for clients and colleagues.
• Work in a supportive environment that values accuracy, efficiency, and teamwork.

Key Responsibilities

• Process and issue invoices, tenders, and quotes within strict deadlines.
• Manage emails and phone enquiries, triaging to the right teams.
• Maintain accurate records in client portals and internal systems (ICE2, etc.).
• Check purchase orders (POs) for compliance and accuracy; coordinate site visits as required.
• Complete Extra Works checklists and share updates with Finance.
• Collaborate with internal teams to resolve client queries and escalate issues where necessary.
• Adapt to seasonal workflows, ensuring smooth operations throughout the year.

What We're Looking For

• Previous customer service or office experience, we want someone who knows how to connect with people and get things done.
• A flexible approach to work, including availability for occasional weekend work during the winter season.
• Resilient and able to handle a high-volume, fast-paced environment.
• Strong communication skills and a desire to help clients succeed.
• A friendly, chatty personality with the ability to build rapport quickly and make lasting impressions.
• A results-driven approach with the ability to multitask and manage competing priorities.
• Proficiency in Microsoft Office (Excel, Power BI, MS Teams).

Desirable: Experience in project management or grounds maintenance contract management.

Ground Control
Ground Control is a UK-based grounds maintenance company powered by the latest technology. Since launching in 1973, Ground Control has grown rapidly and now provides full national coverage for our customers across the UK and Ireland.
We deliver a range of services, including grounds maintenance, winter gritting, landscape construction, design, arboriculture, electric vehicle charging point installation to more than 50,000 commercial properties across the UK.
If you are looking to invest in your future with a business that puts people at the centre of everything, click the apply now button below to speak to a member of our team.

Equal Opportunities Statement

At Ground Control, we are committed to fostering an inclusive and diverse workplace where everyone feels valued and empowered to thrive. We believe that diversity drives innovation and success, and we welcome applications from individuals of all backgrounds, experiences, and perspectives.

We are proud to be an equal opportunities employer and do not discriminate based on sex, age, disability, gender identity, marital status, pregnancy, race, religion or belief, sexual orientation, or any other protected characteristic. We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and beyond.

#INDHP