Fleet Sales Support Executive

SALARY: Starting from £24,028.80 pa dependent on experience
LOCATION: Milton Keynes
HYBRID WORKING:
Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.

HOURS / CONTRACT TYPE: Full Time Permanent
CLOSING DATE: 09/01/2026
We reserve the right to close the advert earlier If we receive a high volume of applications.

We're looking for a
Fleet Customer Services Executive
to support the delivery of a comprehensive range of fleet products and services, specialising in the growth and development of our contract hire portfolio for corporate and fleet customers.

This fast-paced role will be instrumental in delivering service excellence by managing vehicle orders, coordinating deliveries, and building strong relationships with customers and suppliers.

What You'll Be Doing

• Responding to enquiries, mainly by phone and email.
• Entering / handling customer data, ensuring that processing procedures and response time guidelines are followed, with speed and accuracy.
• Processing vehicle orders weekly, keeping systems and customers updated.
• Liaison between the customer and the dealership for vehicle delivery details
• Payment of supplier vehicle invoices
• Responding on email/admin queries and using outbound calls as a 'one and done' to get the right customer outcomes
• Taking responsibility for ensuring that excellent customer service is delivered at all times
• Ensure clarity and understanding of a customers' requirement by providing proactive customer service, with excellent industry and product knowledge.
• Monitoring, diarising and completing daily administration tasks.

What You'll Bring
You'll be a confident communicator who thrives on delivering exceptional customer service.

You'll have a passion for creating positive customer experiences and a focus on accuracy and efficiency. With a delivery mindset, you'll ensure every interaction—whether by email or phone—is professional, clear, and customer-centric. Strong attention to detail will be key to maintaining our high standards and building trust with every customer.

Essential Experience & Skills

• Comfortable speaking with customers on the phone
• Sense of urgency and motivated to respond swiftly
• PC Literate
• Excellent written and spoken communication capabilities
• Strong customer service focus is essential
• An understanding of the Data Protection Act and Consumer Credit Act is desirable
• Ability to communicate and negotiate effectively both verbally and written.
• Attention to detail with a high degree of accuracy.

What's in it for you?
Bonus:
Discretionary 10% on-target bonus (based on personal and Group company performance)

Pension:
Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.

Car schemes*:
Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance
.
OR
Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.

Other benefits:
From day 1 we provide
income protection, life assurance
(4x salary),
retail discount vouchers
, access to
Care Concierge
(a service to support carers of adults), along with other salary sacrifice options including a
will writing service
and
cycle to work
(subject to scheme restrictions).

Following successful completion of probation, you will have access to
private medical insurance
for you (with the option to buy additional family cover),
access to our loan car scheme for up to 2 cars
for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase
critical illness cover
and
dental cover
, so you can select the benefits that matter to you.

We invest in our people and are passionate about driving development. You'll have access to
LinkedIn Learning
via our Degreed platform as well as a host of
professional development programmes and opportunities
to build your technical and soft skills so you can further develop your career. We also offer
mentoring schemes
and
reciprocal partnerships
recognising that we can all learn from each other in the flow of work.

,

Why join VWFS UK?
Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you

VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn't just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.

This role does not meet the UKVI's criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.