Volunteer Services Manager

Location: Lymington, Hampshire.

Hours: 30 hours per week.

Salary: £24,000pa (FTE £30,000pa)

Closing date: 28th November

Interview date: 9th December 2025

Make a difference every day — lead and inspire our volunteer community.

At Oakhaven Hospice, we believe that every moment matters. Our 400+ volunteers play a vital role in helping us deliver compassionate care and support to patients and their families across the New Forest, Totton, and Waterside communities including within our retail shops.

We're looking for an experienced and passionate Volunteer Services Manager to provide leadership, vision, and direction for our volunteering function. You'll ensure that our volunteers are recruited, supported, valued, and empowered to make a real difference every day.

About the Role

As our Volunteer Services Manager, you will:

• Provide operational leadership for volunteering across Oakhaven Hospice.
• Develop and implement effective recruitment, engagement, and retention strategies to ensure a positive and rewarding volunteer experience.
• Support and advise line managers to help them recruit, manage, and retain volunteers within their teams.
• Foster a culture that values and recognises volunteers as an integral part of Oakhaven's mission.
• Review and enhance volunteering policies, procedures, and systems to ensure best practice.
• Champion volunteering both internally and externally, promoting the benefits of community engagement and partnership.

About You

You will bring:

• Proven experience in managing volunteer services or people-focused programmes.
• Excellent interpersonal and communication skills, with the ability to inspire and motivate others and build strong relationships with volunteers, staff and external stakeholders.
• Strong organisational and leadership abilities, capable of planning, prioritising and delivering volunteer programmes effectively.
• Proven experience in volunteer management or people-focused programmes, including recruitment, training,
• Ability to develop and implement volunteer strategies, policies, and procedures that support the organisation's mission and enhance volunteer engagement.
• Experience in coaching, mentoring, and supporting managers and volunteers, ensuring a positive and inclusive environment that encourages growth and recognition.
• Proficient in using digital tools and systems for volunteer management, scheduling, and reporting.
• Problem-solving and conflict resolution skills, with the ability to respond sensitively to volunteer or organisational challenges.

A commitment to Oakhaven's values of TEAM and CARE. Experience in the charity, healthcare, or hospice sector is an advantage, but we welcome applications from all backgrounds.

About us

Oakhaven Hospice serves the community of the New Forest, providing in-patient, day hospice and community care for patients with life limiting illnesses and support to their families/carers. We are committed to equality of opportunity at Oakhaven. Our mission is to welcome everyone to join us and create inclusive teams, celebrating difference and encourage everyone to be themselves at work.

What We Offer

In return for your commitment and hard work, we offer:

· The opportunity to make a meaningful impact in your community.

· A supportive, friendly, and inclusive working environment.

· Training and development opportunities to help you grow in your role.

· A chance to work as part of a dedicated and successful team.

Benefits

· Holiday: 28 days plus bank holidays (Pro rata for part time employees)

· Long service leave at 5 and 10 years

· Auto – enrolment company pension scheme

· Life Assurance

· Cycle to work Scheme

· Cash Health Plan

· Employee Assistance Programme

· Excellent Education & Development Opportunities

· Wellbeing Support

· A truly supportive and caring environment

Job Types: Full-time, Part-time, Permanent

Pay: £24,000.00 per year

Expected hours: 30 per week

Benefits:

• Company pension
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• On-site parking

Ability to commute/relocate:

• Lymington SO41 8ZZ: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Please provide further information as to your relevant experience or any transferable skills.

Experience:

• Management: 2 years (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person