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Bilingual Customer Support Specialist
2 weeks ago
Are you fluent in European Spanish and English speaking? Do you have a passion for providing exceptional customer support? Would you like to work for an Award Winning Organisation that's certified as a Great Place to Work? If so, we want to hear from you
Responsibilities:
Responding to customer queries via email or on social media platforms.
Prioritizing daily customer support queries and providing timely resolutions.
Handling technical inquiries from non-technical users with clarity and expertise.
Working towards achieving an excellent first-time resolution for customers.
Adapting to the growing needs of our EU business, with an initial focus on 30% Spanish and 70% English queries.
Working UK hours, with a Hybrid Working Policy and occasional evening/weekend hours depending on business needs
Essential Skills:
Excellent proficiency in English and European Spanish language (written and verbal)
Demonstrated ability to comprehend technical queries and provide effective solutions.
Prior experience in a Spanish speaking customer service role.
Strong organizational and problem-solving skills.
Experience in a digital environment.
Proven track record of generating sales leads.
The ability to travel and attend Trade Shows.
Willingness to go the extra mile to engage customers, fostering positive reviews and feedback for business growth.
Desirable Skills:
Previous experience working for an e-commerce brand.
Familiarity with email customer service for technical products/brands.
Knowledge of CRM systems, particularly Shopify/Gorgias experience.
Comfortable engaging with customers via phone calls.
Experience in handling customer queries through phone calls.
Familiarity with technology-related products and services.
If you meet these criteria and are excited about joining a dynamic team in a hybrid working environment, we want to hear from you
Please send your CV to
Job Type: Full-time
Pay: £26,000.00-£30,000.00 per year
Benefits:
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Private medical insurance
- Profit sharing
- Sick pay
Application question(s):
- Must live in the UK and be able to work 2 days in the office in Warwick
- Are you able to work in the UK without requiring Visa Sponsorship?
Education:
- A-Level or equivalent (preferred)
Experience:
- Customer service: 4 years (required)
Language:
- Spanish (required)
Work authorisation:
- United Kingdom (required)
Willingness to travel:
- 25% (required)
Work Location: Hybrid remote in Warwick CV34 6DA
