Brand Communications Executive

2 weeks ago

Fareham, Hampshire, United Kingdom Total Security Limited Full time £30,000 - £35,000 per year

Due to continued growth and success, Total Security are on the lookout for a Brand Communications Executive to expand the team.

Total Security is a multi award-winning Antivirus and Security company, based in Fareham, Hampshire. We pride ourselves in advanced online protection and offer a wide range of security tools and applications to keep our users safe online.

Skills:

  • Familiarity with designing and building HTML email templates
  • Analytical skills to monitor campaign performance metrics (CTR, open rate, bounce rate) and provide actionable insights.
  • Proven experience using email marketing or transactional mailer platforms such as Stripo, SendGrid, Mailchimp, or similar.
  • An interest in providing great Customer Communication and showcasing the benefits of our software.

Operations:

  • Oversee and manage the execution of all communication and reputation requests received from the Head of Operations.
  • Fulfill additional duties as assigned by the senior management team.
  • Demonstrated ability to lead projects from initiation to completion or collaborate effectively within project teams.

Brand Communication:

  • Manage all customer email communications through our mailer, ensuring consistency, correct branding and success rates.
  • Manage the sender accounts of all communications
  • Develop and implement regular email promotional campaigns which demonstrate the value in our brands.
  • Analyse the performance of all email campaigns, identifying trends and fluctuations to ensure optimal results.
  • Pinpoint opportunities for enhancing both customer engagement and experience within email communications and external messaging.
  • Work closely with the Compliance Manager to update communications in line with business needs and compliance regulations.
  • Coordinate with all departments to ensure email communications align with their requirements.
  • Keep teams informed of any changes that may impact their respective areas.
  • Follow Brand Guidelines as supplied by Design

Brand Reputation

  • Assist with Brand Reputation by checking review feedback and identify areas of improvement.
  • Test Customer Feedback engagements and identify areas to optimise
  • Identify new review platforms where we can grow and highlight our brand reputation
  • Report use of brand infringement and scam websites that negatively impact our brand reputation.
  • Identify opportunities where email communication can be used to receive Customer Feedback.

What we offer in return:

Our staff work hard for us, so in return for this, alongside various company events, a fantastic office space and a great team culture, we offer -

  • Basic salary: Up to £30,000 - £35,000 (DOE)
  • Up to 10% annual personal performance-based bonus
  • 28 days annual leave, plus length of service accrual
  • Take your birthday off each year
  • Breakfast, lunch, drinks & snacks provided
  • Company pension

  • BUPA Health & Dental care

  • Death in Service benefit

  • BUPA Peak Assessments
  • Netflix & Spotify subscriptions
  • Gym & Golf Membership
  • Food allowance in local bars and restaurants
  • Onsite Gym
  • Beer fridges & onsite cocktail bar
  • Onsite hairdressers
    • many more

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