Santa's Helper

Job Description: Santa's Grotto Elf

Job Summary:

Join our festive team as a Santa's Grotto Elf and become an essential part of the Christmas magic In this lively, performance-based role, you will welcome families, assist Santa, and ensure every child has a memorable and enchanting visit to the North Pole. Your enthusiasm and cheerfulness will bring the wonder of the festive season to life for all our guests.

Key Responsibilities:

• Visitor Engagement: Warmly greet and interact with all children and families in full elf character, spreading joy and festive cheer.
• Grotto Operations: Help manage the flow of visitors and queues efficiently, ensuring the grotto runs smoothly and on time.
• Assisting Santa: Work closely with Santa, introducing each child by name and assisting him during visits to make the experience seamless and personal.
• Activities & Storytelling: Entertain children while they wait.
• Photography and Gifts: Take photos of families with Santa and ensure each child receives their gift from Santa.
• Environment Maintenance: Maintain the cleanliness, tidiness, and magical appearance of the grotto and workshop areas.
• Customer Service: Handle guest inquiries in a polite and calm manner, reporting any issues or concerns to the Grotto Manager or Head Elf.

Required Skills and Qualifications:

• Personality: A friendly, outgoing, and joyful personality with the ability to maintain a high level of enthusiasm throughout the day.
• Interaction: Confidence in interacting and improvising with both adults and children, adapting communication styles to suit all visitors.
• Teamwork: Excellent teamwork skills and a proactive, "can-do" attitude, willing to help other elves and team members.
• Reliability: Punctuality and reliability are essential for a busy seasonal event.
• Experience: Previous experience in customer service, performing, or working with children is highly desirable.
• Flexibility: Must be flexible and available to work weekends and long hours during the peak festive season.

Working Conditions:

• This is a temporary, seasonal position, with working hours potentially including weekends leading up to Christmas Eve.
• An elf costume will be provided, which must be worn at all times while in character.
• The role may involve working both indoors and outdoors, requiring adaptability to various weather conditions.

Job Types: Part-time, Temporary

Contract length: 6 weeks

Pay: £7.55-£12.21 per hour

Expected hours: 15 – 40 per week

Benefits:

• On-site parking
• Store discount

Work Location: In person