1st/2nd Line Support Engineer

2 weeks ago

Northampton, Northamptonshire, United Kingdom Learning People Full time £25,000 - £32,500 per year
Job Description
At Paradise Computing, we don't just offer industry-specific technology solutions - we scope your requirements to curate the perfect tech stack to help you achieve your unique business goals.

With our expertise in top-tier services including Sage 200 ERP, Microsoft Dynamics 365 Business Central, Cloud Hosting, Software Development, IT Support, and Business Training, we provide tailored solutions that give your business the visibility and productivity boost you need to stay ahead of the competition.

Helpdesk Specialist

Primary Role:
  • Support customers systems via email, telephone and remote connection
  • To reassure customers of quality of service and manage critical failures
  • Respond to emails to the Helpdesk Inbox within one hour of receipt and update internal processes
  • Ensure tickets are comprehensive for each job and time logging is done correctly
  • Own and if necessary, escalate issues
  • Perform routine maintenance tasks on customers & company servers
  • Build and maintain LAN and private cloud servers on request
  • Travel to customer sites on request to represent Paradise with support tasks
  • To have a professional attituded to work and to customers
  • Perform pre-sales function as a source of technical advice and information. Send product information for hardware/software to Sales when clients request a quote
  • To keep up to date with relevant security information and to monitor early warnings of alerts and patches pertaining to attacks and vulnerabilities
  • Experience of using Microsoft Azure desirable
  • Ensure that your time logging is at the required percentage throughout the month
Requirements
  • Proven experience in providing technical support in a help desk or similar environment.
  • Strong knowledge of Windows operating systems and Microsoft Office Suite.
  • Familiarity with networking concepts, protocols, and troubleshooting techniques.
  • Experience with remote desktop tools and ticketing systems.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication skills, both verbal and written.
  • Ability to work independently as well as part of a team
  • Microsoft Accreditations (an advantage) - Azure Fundaments/365 Fundamentals
Other:
  • Car driver essential
  • Hours: Full time (7.5 hours in window 8:30-5:30)
  • 25 Days Annual Leave
  • 1 Days Leave for your birthday
  • Additional days accrued at the rate of 1 day per year from 3 years' service
Benefits

After 6 months' probation
  • WFH available for some days each week.
  • Full Private Medical Plan
  • Cash Plan
  • Company Profit-Sharing Bonus Scheme
Job Type: Full-time

Pay: £25,000.00-£32,500.00 per year

Benefits:
  • Additional leave
  • Company pension
  • Free parking
  • On-site parking
  • Private medical insurance
  • Profit sharing
  • Sick pay
  • Work from home
  • Work Location: Hybrid remote in Northampton NN7 4HE

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