Group Operations Specialist

2 weeks ago

London N ER, United Kingdom Operation Europe Ltd Full time

JOB TITLE: Group Operations Specialist

DEPARTMENT: Operations Department

REPORTS TO: General Manager

Business Context:

With over 35 years of expertise, Operation Europe Ltd. is a trusted incoming tour operator specialising in customised special-interest group travel across Europe and the UK. Strong supplier partnerships and a reputation for quality enable us to deliver seamless, tailored travel experiences. We are now seeking a Group Operations Specialist to join our growing Operations team in our vibrant canal-side London office.

The Role:

As the Group Operations Specialist, you will play a key role in managing end-to-end travel operations, from bookings and reservations to itinerary coordination. The role requires strong organisational skills, attention to detail, and the ability to high-quality service. You will act as the primary point of contact for clients, providing professional support, whilst also building and maintaining strong supplier relationships worldwide. With a customer-focused mindset and strong communication skills, you will ensure seamless service delivery and occasionally travel for familiarisation (FAM) trips or supplier meetings. Flexibility to provide on-call support during peak travel seasons is also an important part of the role. Given our multicultural and multilingual network of stakeholders and suppliers, the ability to speak additional European languages would be highly advantageous

Key Responsibilities:

Booking & Reservations:

  • Manage end-to-end travel bookings, including flights, hotels, transportation, tours, and other services.
  • Process bookings using the in-house reservation systems.
  • Coordinate itineraries for individuals and groups.

Client Support & Communication:

  • Act as the primary contact for clients prior to, during, and post-travel.
  • Handle client queries, amendments, cancellations, and special requests.
  • Provide accurate and timely travel documentation e.g. tickets, vouchers, itineraries.

Supplier Coordination:

  • Liaise with local and global suppliers to confirm services.
  • Secure competitive rates and monitor supplier performance.
  • Maintain strong supplier relationships.

Operational Excellence:

  • Ensure efficient and high-quality service delivery.
  • Monitor and update internal systems and client records accurately.
  • Advise and assist clients whilst on tour.

Reporting & Administration:

  • Reconcile invoices.
  • Support the finance team with payment processing.

Person Profile:

  • Excellent communication skills in English both written and verbal; additional languages is highly advantageous
  • Strong customer service orientation and problem-solving skills.
  • Ability to manage time effectively and multi-task.
  • Adaptable approach to changing priorities.
  • Team player with a collaborative working style and effective communication skills.
  • Confidence in decision-making
  • Proven experience in an operations-based role, ideally within the travel and tourism industry.

What you can expect:

  • Competitive salary
  • Monday to Friday working week, with Hybrid working arrangements (following probation).
  • Generous bonus structure, eligibility following one year's service.
  • Opportunities to attend FAM trips in Europe and to travel to client markets for business.
  • A friendly, co-operative, and rewarding working environment.

Job Type: Full-time

Pay: From £28,000.00 per year

Application question(s):

  • Are you proficient in any additional European languages besides English?

Experience:

  • Travel, Tourism or Hospitality: 1 year (preferred)

Work Location: Hybrid remote in London N1 7ER

  • Receptionist/administrative Assistant and Pa to The Vice President of Operations

    2 weeks ago

    London, United Kingdom Specialist Network Operations Full time

    **Who are we?** Formed in 2017, Specialist Networks Operations Ltd. (“SNO”) is a trusted authority in the monitoring and management of large-scale fiber optic networks. Created to support the massive growth in Open Access infrastructures globally, SNO provides a comprehensive range of services that allows fiber network providers and network operators...

  • Group Hotel Specialist

    2 weeks ago

    London, United Kingdom Operation Europe Ltd. Full time

    Group Hotel Specialist Operation Europe Ltd. is an incoming tour operator arranging custom special interest tours for group travel throughout Europe. We are currently recruiting for a Group Hotels Specialist - reservations to join our dedicated Hotel team in our modern and airy canal-side offices in central London. Duties / Responsibilities for our Group...

  • Group Value

    1 week ago

    Greater London, United Kingdom Brunswick Group Full time

    Group Value & Pricing Specialist We are looking for an exceptional Group Value & Pricing Specialist to join our global Value & Pricing team and play a key role in elevating the firm’s commercial excellence. Working closely with the Group Value & Pricing Director, you will help strengthen the pricing infrastructure, insights, tools and governance that...

  • Operations Specialist

    7 days ago

    London, United Kingdom Certified Collectibles Group (CCG) Full time

    Join to apply for the Operations Specialist role at Certified Collectibles Group (CCG)1 week ago Be among the first 25 applicantsJoin to apply for the Operations Specialist role at Certified Collectibles Group (CCG)Get AI-powered advice on this job and more exclusive features.Bloomsbury, London, on-site, Full-Time, Monday through Friday, 8:45 AM to 5:30...

  • Group Chef

    2 weeks ago

    London SE TE, United Kingdom Incipio Group HQ - Operations Full time

    We curate beautiful spaces with vibrant atmospheres for great times.As Group Chef at Incipio Group, you'll play a pivotal role in shaping our food strategy, driving innovation, and ensuring consistency across our unique, individually branded venues. This is a hands on leadership role where creativity meets operational excellence from menu design and GP...

  • Class Underwriter

    1 week ago

    London, United Kingdom Chaucer Group Full time

    Job summary To assist the Senior Class Underwriter of Specialist Lines in all aspects of underwriting, including business meetings, account ownership, new business, Coverholder engagement and general underwriting functions involved with writing an MGA/Coverholder book of business. Main duties To assist the Senior Class Underwriter of Specialist Lines in...

  • Group Accountant

    4 days ago

    London, United Kingdom IPS Group Full time

    Qualified Group Accountant required by award winning specialist underwriting group Reporting to the Group Reporting Manager, the Group Accountant will be responsible for journal postings in multicurrency ledger ensuring adherence to the local GAAP and tax rules for overseas entities. - Responsible for ensuring correct journal posting based on IFRS and local...

  • Group Tax Specialist

    2 days ago

    London, Greater London, United Kingdom Storio group Full time

    Make Your Mark as a Group Direct Tax Lead at Storio group About the role: We need a Group Direct Tax Lead to join the London team. You will be responsible for everything related to direct taxes across Storio Group. This means managing tax compliance, advising on tax matters, and planning efficient tax structures. You will be key to making sure our tax...

  • HR Operations Specialist

    2 weeks ago

    Greater London, United Kingdom Tech Connect Group Full time

    Professional Services Recruitment (Finance, HR, Marketing, IT, Administration and Legal) at Tech Connect Group Tech Connect Group has exclusively partnered with an international group in their recruitment of a Global HR Operations Specialist. Based primarily remotely, but with some travel to their offices based in the Midlands, this role will require someone...

  • Group Tax Specialist

    2 weeks ago

    London, Greater London, United Kingdom Storio group Full time

    Make Your Markas aGroup Direct Tax Leadat Storio groupAbout The RoleWe need a Group Direct Tax Lead to join the London team. You will be responsible for everything related to direct taxes across Storio Group. This means managing tax compliance, advising on tax matters, and planning efficient tax structures. You will be key to making sure our tax affairs run...