HR Operations Specialist

Joining Busuu means being part of one of the top EdTech companies in the world, a multiple award-winner recognised for its innovation and impact in language learning.

Busuu's vision is to empower people through languages. We are the world's largest online community for language learning, with 120+ million registered users. We make learning a language easy by combining AI-powered courses with feedback from our global community of native speakers and lesson content designed for real life.

Busuu is part of the global Chegg family. Chegg is the leading student-first connected learning platform and a NYSE listed company.

What does a HR Operations Specialist do at Busuu?

This role will sit at the heart of our People Operations team, ensuring accuracy, compliance, and exceptional service across all HR processes in the UK and Spain.

You will lead day-to-day operational activities while also contributing to the redesign and automation of many of our current workflows.

This is a critical hands-on role for someone who loves operational excellence, thrives in detail, and enjoys improving systems and workflows. You will play a key role in ensuring continuity during a transition period, while also supporting our move towards greater automation using AI.

Key Responsibilities

HR Operations & Workday Administration

• Manage end-to-end HR administration, including contracts, onboarding, offboarding, employee changes, compliance checks, absences, probation tracking, and document management across Workday and internal HR systems.
• Action all employee lifecycle changes in Workday with high levels of accuracy.
• Maintain clean, compliant employee records and ensure alignment with local employment and legal requirements (UK & Spain).
• Run and maintain core HR reports and dashboards as required.
• Execution and coordination with external providers (H&S, Benefits, etc.) to ensure timely and compliant service delivery.

Jira / Ticketing Ownership

• Act as the first point of contact for People-related Jira tickets, ensuring timely responses and excellent service levels.
• Identify recurring issues and patterns that could be resolved through automation or process improvement.
• Ownership of the HR Inbox (e-mail)

Automation & AI Transition Support

• Work closely with the People Team and Engineering partners to:
• Map current manual workflows
• Identify steps suitable for automation
• Support testing and rollout of AI-powered solutions
• Help redesign processes so they are simpler, faster, and more scalable.
• Ensure automation initiatives reduce manual workload, increase data accuracy, and improve employee experience.

HR Compliance & Documentation

• Prepare employment documentation including offer letters, contract variations, and reference letters.
• Support monthly payroll preparation alongside Finance (data accuracy checks, audits, updates).
• Ensure HR policies, templates, and workflows remain up to date and correctly implemented.
• Execute mandatory H&S and other legal requirements in Spain, coordinating with external providers and ensuring employees complete legally required training and assessments, supported by an HRBP.

Collaboration & Team Support

• Partner closely with the People team (HRBP, Employee Experience, Payroll) to ensure seamless delivery of all People processes.
• Provide ad-hoc operational support during a period of organisational change.
• Contribute insights and recommendations to help shape future HR operations.

Who You Are

• Strong experience in HR Operations / HR Administration, preferably in a fast-paced, scaling environment.
• Solid understanding of Spanish HR processes, legal requirements and local employment practices.
• Confident using Workday (or another enterprise HRIS) -you will be hands-on from day one.
• Experience with ticketing systems (e.g., Jira, Zendesk, Freshdesk).
• High attention to detail and a natural problem-solver.
• Highly proactive
• Comfortable working with processes, systems, and data.
• Curious about automation and open to learning how AI can streamline operational work.
• Strong organisational and prioritisation skills, able to manage multiple deadlines independently.

This is an ideal role for someone who enjoys operational excellence, is highly organised, and wants to contribute meaningfully to a function in transition.

At Busuu we want to ensure that you have access to some great benefits:

• Our centrally located offices are well-equipped with free breakfast, plenty of snacks and fresh fruit
• You get 2 free lunches per week at our office that you can choose out of a wide selection of restaurants in the area
• Busuu offers a great Private Health Insurance scheme
• There is a dedicated training budget to ensure our employees can continuously grow and progress in their careers
• We like to support our teams with their work-life balance so we offer flexible working hours and a hybrid model of working
• We offer enhanced maternity and paternity leave (depending on location)
• Staying connected as a team is very important to us, so we have lots of social activities for you to join such as team lunches, Thursday socials, quarterly team, and company events

What happens next

We aim to have a simple and speedy hiring process and we want to make sure that we are right for you as much as the other way around.

Our platform is for everyone, and so is our workplace. We pride ourselves on embracing our differences, whether they're cultural, racial, religious, or otherwise. This means each one of us comes to work knowing that we have a voice – and a safe, judgement-free zone to speak freely.

If you like the sound of that, join us. We'd love to hear what you have to say.