Handover Manager

5 days ago

Enfield EN, United Kingdom Big Motoring World Full time £30,000 - £45,000 per year

Handover Manager

We're looking for a Handover Manager to take ownership of the vehicle handover process, ensuring our customers receive a seamless, positive experience from start to finish. This role is ideal for someone who thrives in a fast-paced environment, can confidently manage a team, and has a sharp eye for detail and compliance.

Responsibilities:

  • Leading and motivating a team to provide friendly, professional service to customers collecting their new vehicles.
  • Ensuring all paperwork, payments, and compliance checks are completed before handover.
  • Supporting the team with part-exchange processes and ensuring all documentation is accurate.
  • Assisting customers with vehicle tax, insurance advice, and any final queries at handover.
  • Managing escalations and resolving customer concerns promptly and effectively.
  • Auditing team documentation to maintain accuracy and adherence to company procedures.
  • Overseeing team schedules, managing holiday calendars, and ensuring full coverage at all times.
  • Delivering training and coaching to support ongoing staff development.
  • Ensuring all handovers are completed in a timely, safe, and customer-focused manner.
  • Promoting a culture of excellent communication, respect, and teamwork.

Essential Skills:

  • Must have a valid, clean, full UK licence - Any job offer that requires driving company vehicles is subject to a DVLA check, and applicants with six or more penalty points or a previous disqualification may not meet our insurance requirements and therefore may not be eligible for employment.
  • Previous experience in a manager or supervisory role, ideally in customer service or the motor trade.
  • Good communication and strong organisational skills
  • Acts proactively to add value and follows up any problems to keep keep them solved.
  • A high level of accuracy and attention to detail in documentation and compliance.
  • Customer-first mindset with a passion for delivering great service.

Why join us?

  • Career Progression: We're passionate about promoting from within. With thorough training across all our roles, you will have the opportunity to advance into senior roles and management positions.
  • BIG Rewards: Get exclusive discounts from hundreds of retailers, team nights out and much more
  • Amazing Facilities: You'll be working in our state-of-the-art, brand-new building. On-site parking available.

Apply Now

If you're ready to lead a team and take pride in creating a great customer experience, we'd love to hear from you.

IND004

Job Type: Full-time

Pay: £30,000.00 per year

Licence/Certification:

  • Full Manual UK Driving Licence (required)

Work Location: In person

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