Insurance Operations Associate

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job CategoryOperations Target Openings What Is the Opportunity?We are looking for an Operations Associate to join our Ops team based in Redhill, Surrey.

The Operations Associate plays a crucial role in helping to deliver and maintain production services that are aligned with the Travelers Europe's strategic goals.

This role helps to provide comprehensive administrative support to facilitate underwriting processes, delivering new business quotes, renewal terms, and endorsements across all lines of business. In this role you will be involved in maintaining standard operating procedures, engaging in operational and regulatory reporting, resolving customer inquiries, and contributing to operational change initiatives.

Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion.What Will You Do?

Underwriting Lifecycle Management:

• Thoroughly review all in-scope submissions and processes these in line with agreed service levels.

• Execute tasks related to the underwriting lifecycle, including new business and renewal quote preparation, submissions analysis, policy debiting and issuance, slip recording, endorsements, lapses adjustments, null declarations, and notice of cancellations.

• Manage account documentation, including quotations, actuarial pricing models, reinsurance contracts, endorsements, and cancellations.

Data Records and Document Management:

• Ensure underwriting information submitted electronically is stored and updated, within service levels.

• Process underwriting premium corrections efficiently and liaise with underwriters and brokers, as required.

• Perform data cleansing and input additional risk information, ensuring accuracy in data quality.

• Complete exception reporting and exceptions clearance to maintain accurate records in our underwriting systems of record.

• Provide the Claim department with account coverage information as requested.

Standard Operating Procedures and Training:

• Create and maintain standard operating procedures in the agreed format.

• Deliver training and support to onshore and offshore colleagues and business partners.

Regulatory Compliance and Miscellaneous:

• Meet all regulatory requirements (e.g., treating customers fairly) and align with Travelers Europe values and capabilities.

• Ensure compliance with sales, marketing, underwriting, and regulatory guidelines.

• Perform other assigned duties, as required.

What is a Must Have?

• Previous experience in the insurance industry; studying towards professional insurance qualifications.
• General knowledge of commercial insurance products and policies.
• Strong written and verbal communication skills.
• Ability to develop effective working relationships across the organisation.
• Customer-centric approach.
• Process improvement mindset and adaptability to change.
• Computer proficiency and familiarity with various applications.
• Highly motivated, capable of independent work, and very comfortable in a team environment.
• Detail-focused with a high degree of accuracy in work.

What Is in It for You?

• Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
• Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
• Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
• Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. 

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit

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