Account Development Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

• Transform relationships with customers to achieve profitable growth and retention
• Develop and execute portfolio strategies for differentiated treatments and account prioritisation aligned with our trigger-based approach
• Creating and executing account strategies to uncover opportunities with clients which represent a potential to accelerate growth, whilst acting on threats and risks to maintain the American Express relationship
• Proactively manage an effective sales pipeline, identify and prioritise opportunities that support goal achievement
• Challenging customers existing processes and to recommend Amex solutions to help customers achieve their goals
• Ensuring customers are supported to self-service so the successful candidate can focus on strategic activities
• Effectively deploy Amex data insights, resources and tools to deliver value, profitable growth and to deepen client relationships
• Operate effectively in a fast-paced evolving environment, to influence, collaborate and coordinate with multiple stakeholders both internally and externally, with a clear focus on executing growth and retention activities
• Ensures premium value is delivered that aligns with customer goals, delivers a positive customer experience and achieves customer advocacy
• Doing Business the right way to ensure we meet our regulatory requirements

Minimum Qualifications:

• Experience managing relationships with commercial clients
• Sales experience a must (preferably operating in a business-to-business contact environment)

Preferred Qualifications:

• Customer focused
• Results driven
• Excellent verbal and written communication skills
• Ability to influence, persuade and challenge the status quo
• Experience of working and thriving in a fast-paced environment
• Ability to manage a demanding workload with short timelines and under pressure
• Strong time management skills
• Effective pipeline management
• Strong collaborator to be able to partner with stakeholders to achieve goals
• Team player
• Resilient in the face of adversity

Non-considerations for sponsorship: Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.