Passenger Assistant

4 days ago

Erith, Greater London, United Kingdom London Hire Group Full time £28,416 per year
Passenger Assistant

Department: Passenger Assistant - Bus Operations

Employment Type: Part Time

Location: Erith

Reporting To: Assistant Transport Manager

Compensation: £13.85 / hour


Description · Are you looking for a rewarding role focussed on helping others?
· Do you want to make a real difference?


If so, we have the role for you

London Hire Community Services provide accessible home-to-school transport services where our service users are unable to access public transport. Our services are run under a full passenger vehicle operator's licence regulations.

We have built our service around principals and process that are recognised as industry standards. We take the safety of our passengers as well as our staff very seriously and have also put in place OHSAS 18001 that governs the way we manage Health and Safety in the workplace.

Key Responsibilities
  • Assist the driver wherever possible in a manner that ensures the safety and comfort of passengers. 
  • Assist passengers when embarking and disembarking the vehicle, including assisting service users who have disabilities, to alight the vehicle in accordance with Health and Safety requirements.
  • Monitor and supervise passengers whilst in transit and being responsible for their welfare whilst on board.
  • When necessary, assist in the operation of the passenger lift or other equipment that is used to assist passengers boarding and alighting the vehicle as required.
  • Ensure any wheelchairs are correctly located and secured using suitable equipment.
  • Ensure passengers in wheelchairs are secured with a full lap and diagonal safety belt or other securing equipment.
  • Communicate with passengers and clients in a patient, informative, non-patronising manner.
  • Report late running and incidents in line with depot processes.
  • Ensure the vehicle allocated is always secure whilst in use.
  • Ensure all communication equipment is correctly utilised ensuring the safe, smooth and efficient running of the service.

Skills, Knowledge and Expertise
  • You should demonstrate a sound understanding of disabilities. 
  • Able to deliver the service with a patient and level-headed attitude. 
  • Ability to work in a team environment as well as confidence to work with minimum supervision and using own initiative.
  • Excellent verbal and written communication.
  • Great attention to detail and able to complete records clearly and accurately.


What's on offer
  • 15 hours per week, 52 weeks per year.
  • 20 days annual leave plus all main recognised bank holidays.
  • Free on-site parking.
  • Access to our Employee Assurance Programme.
  • Automatic enrolment in our pension scheme after three months service.

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